IVR Design

Database Systems Corp. (DSC) offers complete interactive voice response IVR development services and ivr applications programming. Whether your application is simple or complex, DSC can develop your phone campaign quickly and have your application in production within days.

Our professional staff of IVR programmers can analyse your phone application and develop it to your specifications. Your phone campaign does not have to conform to a static IVR system. Instead our IVR system and services will answer your calls according to your business model.

For a listing of some of the IVR applications developed by our professional staff, please visit our IVR Applications webpage.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

This business phone system is an automatic answering service, collecting useful information from a caller before the call is processed or transferred to an agent. And the IVR system could fulfill the caller’s request without a transfer. Our IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response technology.

Contact Database for a FREE analysis and quote and to learn more about our IVR design process.

IVR Wizard Software Speeds IVR Design

ivr systems
Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

IVR Software Applications

These are just a few applications for IVR systems:

IVR Design Reports

Customer Satisfaction Surveys
Employee Benefit Call Surveys
Market Research Surveys
Message and Recording Services
Locator Services
Customer Service
Literature Fulfillment
Employee Testing and Evaluation
Order Entry and IVR Programming
Credit Card Processing
Order Status
Voice Mail
Inventory Confirmation
Account Status
Lead Generation & Capture
Contests and IVR Opinion Polls

IVR Systems

IVR Phone System

DSC now offers an affordable and expandable IVR solution with an analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

IVR Design and Programming Information

Contact Database to learn more about our IVR development services and IVR programming Wizard. DSC provides a comprehensive IVR solution including IVR Software and Interactive Voice Response Systems.