EasyIVR, a service division of Database Systems Corp. (DSC), is a leading provider of IVR outsourcing services. With technology developed by DSC, EasyIVR is ideally positioned to provide comprehensive and affordable call outsourcing services to any size organization.
What is IVR?
IVR is short for Interactive Voice Response.
Our phone systems process incoming calls using our "Smart" interactive voice response (IVR) software that answers calls without an operator.
Experienced staff from DSC can deliver comprehensive IVR services quickly -- providing you with a competitive advantage in the marketplace.
From external database access to web integration including XML messaging, we can develop a custom application that fits your organization in a short period of time.
Contact Database to learn more about our call center and hosted IVR outsourcing services.
IVR Outsourcing Features
EasyIVR provides the following features and benefits at our interactive voice response call center:
- Your Own 800 Number
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Customer Profile - State Of New Jersey
Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization.
MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology.
These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists.
DSC provides IVR hosting services to the State of New Jersey Motor Vehicle Commission.
At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses.
Because of the complex rules enacted by the state, applicants have been provided an 800 number to call to obtain information necessary for their applications. This service is provided at the Database Systems Corp. call center 24 hours a day, seven days a week.
IVR Voice Recordings
To achieve the maximum results from our hosted IVR services, consider using a professional voice recording service.
DSC has contracted with several professional voice talents that you can sample by visiting our IVR recordings web page.
This recording service can be provided at affordable rates and puts finishing touch on your call campaign. The voice recordings are produced
in minimal time at a professional recording studio.
What We Provide
- IVR Outsourcing Service
- Cost Effective IVR programs
- Inbound IVR Outsourcing
- Voice Broadcasting projects
- Campaign Development and Design
- Online IVR Client Service Center
- 800 Phone Answering Service
- Toll Free Outsourcing and Hosting
- Custom Reporting
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
IVR Outsourcing Information
Contact Database to learn more about our Interactive Voice Response outsourcing services.