Products / Information
Virtual ACD Systems
IVR Zip Code Locator
XML Phone Messaging
IVR Best Practices
IVR Bill Pay
Telephone Answering Service
VUI Voice User Interface
Contact Center Outsourcing
Toll Free Phone Service
Phone Answering Software
Database Systems Corp. (DSC) is an IVR company that offers complete inbound and outbound phone services. Our IVR technology answers phone calls using our IVR (interactive voice response) system that processes calls without an operator.
Businesses and organizations looking to reduce costs and to improve service can now contract their inbound business phone service and outbound message broadcasting at our phone service center.
As designers of business phone systems and answering service software, DSC is uniquely positioned to manage your phone service and message service campaigns saving your organization both time and money.
Because our business phone service software was created in-house, we can deliver comprehensive call center outsourcing quickly - providing you with a competitive advantage in the marketplace.
From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.
Contact Database to learn more about our IVR technology and phone services.
Automated Business Phone Service
Our automated phone service is more than just an answering service. We provide the following features that are not available with most phone service providers:
Call today to learn more about these full featured IVR phone services that are affordable to virtually any organization that requires professional 24 hour answering services.
- Your Own 800 Phone Number
- IVR Technology Services
- Calls Answered By Our Phone Systems
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization.
MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology.
These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists.
At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses.
Because of the complex rules enacted by the state, applicants have been provided an 800 number to call to obtain information necessary for their applications. This automatic phone service is provided at the Database Systems Corp. call center 24 hours a day, seven days a week.
XML Automatic Message Phone Services
Our phone service and message broadcasting system fully supports XML Messaging client/server applications.
Application servers can now send XML protocol messages to our call processing center to automatically dial numbers and play recorded messages.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
For answering service clients, our inbound phone service applications can request information from your website or server using an XML Pull protocol.
Complete IVR Systems
DSC now offers an affordable and expandable IVR platform. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
What We Provide
- IVR Technology and Phone Services
- 800 Answering Service with 800 Phone Service
- Voice Broadcasting Services
- Phone Answering Services
- Inbound Call Center Services
- Campaign Development and Design
- IVR Phone Application Implementation
- Phone Service IVR Hosting
- Custom Phone Reporting
- Call Answering Service Software
- 800 Service with Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance Phone Services
Professional Voice Recording
To achieve the maximum results from your inbound call center phone service, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
IVR Technology Services
- Account Status
- Locator Services
- IVR Outsourcing Services
- Shipment Tracking
- Employee Testing/Studies
- Customer Surveys & Loyalty Programs
- Registration by Phone
- Market Research
- Payroll Services
- 800 Service Voice Mail
- Claims Reporting
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
- Product Ordering and Fulfillment
- Inventory Services
- Message and Recording Service
- Sweepstakes and Contests
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Calling Card Services
- Fund Raising Projects
- Political Advertising
- Appointment Reminders
- Severe Weather Warnings
Contact Database to learn more about our interactive voice response technology.