IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

IVR Applications

• Customer Satisfaction Surveys
• Employee Benefit Call Surveys
• Market Research Surveys
• Message and Recording Services
• Locator Services
• Customer Service
• Literature Fulfillment
• Employee Testing and Evaluation
• Order Entry
• Credit Card Processing
• Order Status
• Voice Mail
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Contests and IVR Opinion Polls

Professional Voice Recording

To achieve the maximum results from your IVR and text-to-speech system programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceovers and Voiceover Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.