XML Phone Message
School Calling Service
Inbound Outbound Telemarketing
Voice Mail Message
Database Systems Corp. provides the technology necessary to deliver utility sponsored messages and alerts to households and communities. Messages could be public service announcements including rate hearings, scheduled service maintenance, service outages, or community service projects.
With our message broadcasting system, calls can be automatically placed with the same, consistent message. Voice messages can be recorded and saved online.
Utility customer lists can be downloaded from the internet into our database - we'll take care of the rest. The calling campaign can be controlled online as well.
A message can be played to an individual or left on an answering machine.
Utility customer information requests can be handled using our interactive voice response systems. Using 800 numbers, callers have access to any information that is required from the utility company and our technology displays search results from networked databases as well as from the internet.
Database Systems Corp. provides interactive voice response (IVR) services and Voice Broadcasting services to a wide variety of companies and organizations. EasyIVR.com is our primary website for this service division of DSC.
Utility Phone Applications and Features
The following companies and organizations utilize our voice broadcasting services or inbound interactive voice response services and answering service at our outsourcing facility.
These companies may also have purchased one or more call center products from DSC.
- Information Services
- Rate Inquiries
- Public Relations
- Power Outage Reports
- Emergency Notifications
- Disruption of Services
- Community Services
- 24 x 7 Answering Service
- Billing Services
- Delinquent Accounts
- Repair Dispatch
- Problem Reports
Public Service of New Hampshire (PSNH)
800 number answering service provides business and residential customer information on utility plans. Provides the ability for the caller to speak directly with utility representatives.