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phone message services using xml

Automatic Phone Messaging Services

automatic phone alert Our phone messaging service lets you automatically send phone messages from your computer system using XML push software. Let our phone system automatically access information from your computer systems and web servers using our XML Pull and web information retrieval logic. Alerts can be automatically broadcast to systems administrators or to an entire department based upon an external event such as a power failure or system failure. Other applications may be as simple as wake up calls or weather alerts that are triggered automatically from your own computer systems or websites. DSC message broadcast services can also send text messages to thousands of mobile devices and phones at once.

Using standard XML protocol, develop applications that send call messages to our phone systems to perform the required phone messaging tasks. This could including simply sending a single message to one phone number, several phone numbers, or to an entire list of numbers. The message can be sent in the form of a wav file or a text file that is automatically converted using our text to speech software. Several voice wav files can be designated in the XML push message, giving you maximum flexibility.

Contact Database for a FREE analysis and to learn more about our xml push software and automatic messaging systems.

XML Pull Data Access

Database Systems Corp. supports XML Pull and Web Information Access logic that enables our PACER phone system to make external requests for information via the internet. Using this technique, callers can be given information maintained anywhere on the web. Using our Text To Speech application software, text information can be retrieved via discreet messages to other web sites (or servers) and this information converted into a phone message that is automatically played to the caller. Virtually any type of information can now be relayed to a caller using our phone system.

XML Messaging and How It Works

XML phone messages can be easily sent from your existing computer applications. Database Systems Corp. supports several "canned" XML message formats, but can develop new formats that fit your requirements. View how other companies and organizations are using our software and phone systems with their XML Push Applications.

AT&T Wireless (NYSE: AWE) is a leading provider of advanced wireless voice and data services for consumers and businesses. Operating one of the largest digital wireless networks in North America and the fastest nationwide wireless data network in the United States, AT&T Wireless provides its customers with high-quality mobile wireless communications service in the U.S. and internationally.

AT&T WNCC uses our voice broadcasting center with XML push to notify internal personnel whenever a network outage occurs such as its routers and general cellular infrastructure. AT&T Wireless personnel receive up to three different notifications during any given failure. These notices are triggered by a unit failure and may also include interim updates as well as a notice when the unit returns to service. AT&T personnel create dynamic messages which are converted to a voice message using our text to speech program. The message identifies the specific region where the unit outage occurred along with a list of who to call.

Types of XML Push Voice Broadcast Campaigns

  • Simple XML Push Voice Broadcast - This is a basic message which includes a simple text message (or wav file) and a phone number to call. The call can be to an individual or answering machine, or both. This technique could be useful when you wish to simply provide information or announce an event, provide a reminder, send a student wake-up call or request an action from the contacted individual.

  • Multiple XML Push Voice Broadcast Messages - This is similar to the Simple XML Push Voice Broadcasting but more than one phone number can be designated to receive this message. Likewise, the XML message could designate a specific list that is currently maintained on the phone system to be used by the dialer. This technique could be useful when you wish to perform targeted messaging or if you want to provide custom reminders to a department or group.

  • voice broadcasting systems touchphone
  • XML Messaging and Touchphone Response - This method expands the prior call technique by playing a message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, leaving a voice message, or terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of call broadcast dialing allows the called individual to make choices when receiving the message.

    To hear an example of this type of message, click the Appointment Reminder button.

  • XML Automatic Voice Broadcasting and Call Transfer - This is similar to the prior call technique but with the option to transfer the call to a third party. Again, using touchphone responses the contacted individual can request that the call be transferred to an outside agent. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when the transfer party or organization is remote or not directly connected with your phone system and center.

Database Systems can provide any type of XML push calling program required by your organization and can even blend several different types to determine what works best in your specific calling program. Contact DSC today and let us show you how we can tailor our XML Push Voice Broadcasting system to meet your requirements, whether performed at our call center or yours.

The Benefits of XML Message Broadcasting

By utilizing our XML Push phone messaging system, your organization can improve productivity by:
  • Automating emergency notification services
  • Generating additional revenue with existing service center
  • Processing simple notification and reminder calls
  • Extending hours of operation (24 by 7)
  • Automating routine tasks thereby freeing agents to
    concentrate on more complex service requests
  • Speeding response times to callers
  • Expanding call capacity faster and at a lower cost
  • Providing multi-lingual message support
  • Reducing the cost of service center operations
Such benefits can show an immediate return on investment and make any call center more profitable.

XML Push Applications

These are just a few applications for XML Push phone message services. These applications employ our internally developed reminder software to deliver telephone reminders and announcements: XML Pull information

  • Automatic Message Service
  • Technical Assistance Alert
  • Marketing Promotion Alert
  • Student/Instructor Reminders
  • Wake Up Service
  • Appointment Reminders
  • Power Outage Notification
  • System Failure Alert
  • Severe Weather Warnings
  • Stock Alerts
  • Relay Web data via XML Pull
  • Disaster Alerts and Warnings
  • Group Meeting Notifications
  • Special Event Notification
  • Wedding/Funeral Announcements
  • And much more.....

XML Pull Applications

These are just a few applications for XML Pull Remote Data Access:
  • Automatic Message Service
  • Technical Assistance Information Access
  • Retrieve Customer Info using XML Pull
  • And much more.....
  • Account Balance Information
  • Email access and playback
  • Sports Scores and Team Information
  • Weather and Temperature Reports
  • And much more.....

Phone Message Service Features

  • XML Standard Messages
  • Client/Server Architecture
  • Multiple messages in XML message
  • Customized XML message processing
  • Multiple phone number messaging
  • Play Message and Prompt
  • Call Outside Line and Transfer
  • Connect Caller to Outside party
  • Record Automatic Message and Store
  • User Navigation and Selection
  • Voice Mail
  • Route Caller to Support Rep.
  • Database Access and Update
  • Text To Speech (TTS)
  • Mix Messages and Text
  • Response Logging and Reports

Phone Message Information

Contact Database to learn more about our xml push software and automatic messaging system.