IVR systems (IVRS) are defined as follows:
"Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media."
Database Systems Corp. (DSC) offers complete interactive voice response systems and software for small to large organizations. Our IVRs solutions support both digital and analog phone lines.
An Interactive Voice Response System (IVRs) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
Call today at Call Database to learn more about our IVRs Software and outbound IVRS service.
"Try Before You Buy" IVRs Phone Services
Our award winning IVR software and call center phone system may be purchased or we can provide your organization interactive voice response IVRs outsourcing at our own IVRs call center.
This IVRS option lets you test market any IVR campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse.
This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.
DSC provides an affordable IVRS analog phone system. This 4 line telephony system includes our IVRS Wizard software and comes optionally with a comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVRS application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
Phone application programs can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
IVRs Support 4 - 1000 Phone Lines
DSC offers both analog and digital IVRs. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 digital phone lines. These systems can be networked to support even more lines.
With our open architecture, your inbound phone answering system can grow with your business or organization.
IVRs and XML Push Messaging
DSC phone systems fully support XML Push client/server applications.
Application servers can now send XML protocol messages to our phone systems to automatically dial a number and play a recorded message.
For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.
Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.
Contact Database to learn more about our IVRS Software and Services.