With technology from Database Systems Corp. (DSC), your business or organization can effectively communicate and transact business with your sales partners and vendors. Building this effective communications network is key to running a smooth multi-channel program.
DSC provides automatic message broadcasting that transmits product, sales, and administrative information to your business partners quickly and simultaneously to all parties. Alerts (such as product shortages) can be transmitted automatically based upon business events.
But our technology goes far beyond connecting business partners to company representatives. Information can be collected from the caller prior to connecting to your representatives. In fact, an entire transaction process can be programmed without your business partners talking with one of your representatives. Product availability, pricing, and order status information can all be given to your business partners using simple touch phone responses.
Outbound call campaigns can be launched announcing a new product promotions or product availability information. Pre-recorded messages can be played to your business partners. If the partner or vendor needs to talk with a member of your organization, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one or more designated phone numbers.
Calls can also be automatically placed to remind distributors of ordered product arrivals. Here are a few examples of how our automated phone system can benefit your business or organization.
Database Systems Corp. provides interactive voice response (IVR) services and Voice Broadcasting services to a wide variety of companies and organizations. EasyIVR.com is our primary website for this service division of DSC.
Business To Business (B2B) Phone Applications
The following companies and organizations utilize our voice broadcasting services or inbound call center answering services at our outsourcing facility.
These companies may also have purchased one or more call center products from DSC.
- Vendor Product Updates
- Product Availability
- Accounting and Finance
- Affiliate Administration
- Shipping Information
- Credit Applications
- Warranty Recall Info
- 24 x 7 Service
- New Product Previews
- Service Scheduling
- Automatic Alerts
- Voice Mail Systems
Awareness employs our Voice Broadcasting to announce seminars to its members. Voice Broadcasting is also used to inform
their "pyramid members" of special products - new or specially priced.
Capo Lifestyle Eyewear
800 phone answering service for store merchandisers to provide information on sales & merchandising visits to various retail outlets.
Connected Wireless Solutions
Connected Wireless Solutions provides wireless phone and message services principally to businesses. Messages can be sent to several people at once. In some cases, sending a written message makes more sense than leaving a voicemail. Also, text messaging serves as a very useful way of storing information such as directions and important phone numbers.
Connected Wireless Solutions utilizes our voice broadcasting services to contact businesses offering specials.
Excellence In Execution
EIE is a marketing company that utilizes our IVR services. Company representatives visit CVS pharmacies and report account activity by phone including service date, inventory, returns, planogram specs, etc.
In-Store Opportunities provides 2 week frozen food merchandize in stores. Inbound phone application acts as a backup allowing sales representatives to update reports.
National Small Business Alliance
National Small Business Alliance delivers professional, effective and focused B2B & B2C marketing campaigns utilizing a multi-channel network of outsourced Call Centers, Broadcast Media, Internet, Print and Direct Mail. DSC's 12-line Wizard Soft Phone System provides IVR menu options to customers and the ability to transfer to a Member Service Representative.
Spectrum Technologies manufactures and distributes affordable, leading-edge measurement information technology to the agricultural market throughout the world. Founded in 1987, Spectrum is headquartered in Plainfield, IL.
Spectrum Technologies utilizes our voice broadcasting service to notify customers regarding product shipping information and schedules.
TNT Fireworks has 1200 locations selling fireworks over a 20 day period in June and July months of each year. Sales personnel are required to call our 800 number service and input information relating directly to sales each day.