call center outsourcing
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inbound call center services

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call center outsourcing

Automatic Call Center Outsourcing Services

inbound call center outsourcing At Database Systems Corp. (DSC), we offer complete inbound call center services as well as outbound contact center outsourcing. Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.

Our outbound phone services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.

If your company or group is looking to reduce costs and to improve its service, you can now contract your inbound call campaigns and outbound messaging broadcasting programs at our contact center. As designers of call center systems and phone answering software, DSC is uniquely positioned to manage your call answering campaigns saving your organization both time and money.

Because our phone software was created in-house, we can deliver comprehensive phone services quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom call applications. Plus you will find our call center services to be quite affordable.

Contact Database for a FREE analysis and quote and to learn more about these call center outsourcing services.

Phone Systems

Besides call center outsourcing, DSC offers an affordable and expandable IVR and voice broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC provides message broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

What We Provide

  • Inbound Call Center Services and Systems
  • Toll Free Answering Service and Systems
  • Voice Broadcasting Services
  • Phone Answering Services
  • Campaign Development and Design
  • IVR Phone Application Implementation
  • Phone Service Hosting
  • Custom Phone Reporting
  • Call Answering Service Software
  • Toll Free Service with Database Integration
  • Text To Speech Software Applications
  • Professional Voice Recordings
  • Quality Transcription Services
  • Maintenance Phone Services

Contact Database to learn more about our inbound call center outsourcing services and message broadcasting phone services.