Products / Information
Inbound Call Centers
VUI Voice User Interface
Contact Center Outsourcing
IVR Bill Pay
Telephone Answering Service
IVR and VB User Guide
Sweepstakes and Contests
Call Back Systems
Calling Card Services
Database Systems Corp. has been providing computer related technology since 1978 including our award winning IVR software and IVR phone systems.
In addition, DSC provides its clients with IVR hosting services at our call center facilities. Organizations looking for ivr hosting services and call center answering services can outsource their IVR projects at our affordable call centers.
DSC is a developer of interactive voice response systems and voice broadcasting software. As such, DSC is uniquely positioned to manage your outsourcing programs saving your company both time and money.
Our professsional staff of IVR programmers have years of experience developing unique and innovative phone solutions.
Because our call center products are developed in-house, we can deliver these comprehensive call answering services quickly -- providing you with a competitive advantage in the marketplace.
Contact DSC to learn more about our IVR hosting services and call center products.
IVR Hosting Features
- IVR Hosting Service
- Cost Effective IVR programs
- Inbound IVR Outsourcing
- Voice Broadcasting projects
- Campaign Development and Design
- Online IVR Client Service Center
- 800 Phone Answering Service
- Toll Free Outsourcing and Hosting
- Custom Reporting
- Text To Speech Software Converter
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
Online IVR Hosting Service Center
Database offers its clients both interactive voice response service and outbound voice message broadcasting services with the ability to manage their own campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password.
Hosted IVR clients can view activity reports on a real-time basis.
Voice broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the IVR Outsourcing link.
According to the May 2001 study "Contact Center Self-Service Costs,"
the costs to handle a transaction at a traditional call center are
$5.00 for a live agent by e-mail,
$5.50 for a live agent by phone,
$7.00 for a live agent by chat.
Compared to the much lower costs with an automated system of
$0.24 for a customer using web self-service,
$0.45 for IVR services transaction.
||- Gartner Group
Contact DSC today for a FREE analysis and quote and to learn more about our interactive voice response technology.