call routing
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Call Routing Systems
Automatic Call Distribution and Call Routing

Skills Based Call Routing

skills based call routing Database Systems Corp. (DSC) is a leading provider of call center phone systems including inbound call routing software and interactive voice response (IVR) solutions.

These phone systems support both digital (PACER) and analog (WIZARD) phone lines. The software that controls the call distribution on these systems, however, is the same. Thus your growth path with our phone systems is unrestricted.

Our PACER and WIZARD phone systems include a stand-alone ACD (Automatic Call Distribution) feature that routes incoming calls to available phone agents. This feature can be augmented with our IVR sofware that can route calls based upon virtually any set of rules that your organization requires including skills based call routing.

Contact DSC to learn more about our call center phone systems with call routing features.


Our entry level call routing phone systems are both affordable and expandable. The 4 line analog system includes our Wizard setup software or comes optionally with our comprehensive software development toolkit. You can program your own system or our professional staff can provide you with a custom IVR application. These call answering applications can be easily ported to our digital PACER phone system when your call volume requires a larger system.

DSC provides automated phone answering software including our wizard development tool for creating applications. This wizard guides you through each step when defining your IVR applications. Applications can be designed and implemented quickly. To produce an inbound call answering solution, simply record your phone prompts and fill in the blanks using the phone Wizard.

Call Routing To Home Based Employees

call routing remote agent An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability.

Our call routing ACD system, combined with the PACER call center phone system, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, contact us today.

Call Routing Application Development

DSC provides interactive voice response software including our wizard development tool for creating sophisticated call routing and auto attendant applications. Our IVR software lets you increase your development productivity by providing a visual development environment. Inbound phone applications can be defined in minutes using this sophisticated, yet easy to use development tool.

Our comprehensive IVR software library known as the IVR Wizard Software Development Kit is also available. This optional package provides your programmers and systems adminstrators with the tools necessary to develop IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by our phone ACD or IVR systems can be passed to your existing PC, Unix or Web applications through our phone software. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Call Routing Software Information

Contact Database to learn more about our Call Routing Software and Systems.