Products / Information
What Is IVR? IVR (short for Interactive Voice Response) is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
Historically, IVR systems (IVRS) have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.
IVR Services and IVR Software Development Systems
Database Systems Corp. (DSC) offers complete interactive voice response IVR software and systems for small to large organizations. Our IVR solutions support both digital and analog phone lines.
Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our custom IVR software and phone system adds another dimension to the PACER call center solutions.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
Call us today at (602) 265-5968 to learn more about our IVR application development software and IVR services.
Complete IVR Systems
DSC offers an affordable and expandable analog IVR system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVRs Software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. IVR development applications can be designed and implemented quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
"Try Before You Buy" IVR Services
Our award winning IVR software and IVR platforms may be purchased or we can provide your organization interactive voice response IVR outsourcing at our own IVR call center.
This IVR service option lets you test market any IVR campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse.
This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.
Custom IVR Software Speeds Phone Application Development
Database Systems Corp. provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows IVR operating environments.
Data collected by our ACD (Automatic Call Distribution) or Interactive Voice Response Systems (IVRS) can be passed to your existing PC, Unix, Linux or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
The Benefits of Our IVR
Our Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
Such benefits can show an immediate return on investment and make any call center more profitable.
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Complete 800# and Toll free inbound service
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
"OPEN" IVR Systems
Traditional IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. Our Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as our phone system, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Development Toolkit web page.
XML Push Automatic Phone Messaging
Our IVR fully supports XML Push client/server applications.
Applications on the web can now send XML protocol messages to our phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Services and Applications
These are just a few features and applications or our IVR services:
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Customer Satisfaction Surveys
- Employee Benefit Call Surveys
- IVR Application Development
- Market Research Surveys
- Order Entry and IVR Programming
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Contests and IVR Opinion Polls
Professional Voice Talent and Recordings
To achieve the maximum results from your ivr service phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Custom IVR Software Features
- IVR Client/Server Architecture
- 800 number systems and Toll Free systems
- DNIS Controlled
- Multiple IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR Visual Basic interface
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- IVR Programming Wizard for Fast IVR Development
- IVR Response Logging and Reports
Contact DSC at (602) 265-5968 to learn more about our IVR services and IVR Software Development Systems