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ACD Software
Automatic Call Distribution Software

ACD Software and Business Phone Services

automatic call distribution software Database Systems Corp. (DSC) offers complete automatic call distribution ACD software and systems for small to large organizations. Our ACD solutions support both digital and analog phone lines.

Our ACD software is an integral part of our PACER and WIZARD phone systems. Routing calls to the appropriate individuals and groups is a critical function of any intelligent phone system. When combined with our award winning IVR software, our automatic call distribution software provides a very sophisticated but easy to employ call distribution system.

An Interactive Voice Response (IVR) is an extension to our ACD system (IVR ACD integration). An IVR processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, auto attendant, voice broadcasting, and digital call recording.

By responding to prompts provided by our IVR/ACD system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response technology.

Contact Database for a FREE analysis and quote and to learn more about our ACD software solutions.

IVR Wizard Software Speeds IVR Development

DSC provides ACD software including our IVR wizard development tool for creating interactive voice response applications. Our ACD software lets you increase custom IVR development productivity by providing a visual development environment. IVR / ACD applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive ACD software library known as our ACD Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

"OPEN" ACD / IVR Software

DSC provides a robost software library for organizations that require complex ACD and IVR development.

This Software Development Toolkit allows C/C++ programmers to create IVR applications on a wide range of Linux, Unix and Windows servers. Most IVR systems are built into the phone system or are self contained programs running on a separate system. IVR system interactive voice response software PACER and WIZARD IVR systems operate in a client/server environment.

The IVR script can be developed on the local phone system, on a system residing on the same network, or on a system that resides anywhere on the internet.

This interactive voice response program can run on the same server that contains your data and application programs.

There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

ACD applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of ACD software APIís. We also provide you with our own IVR / ACD software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of ACD applications.

For a complete listing of this software library, visit our ACD Software Development Toolkit web page.

Complete ACD Systems

DSC now offers an affordable and expandable ACD analog phone system. This 4 line ACD system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR/ACD application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC provides ACD software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

ACD Solutions and Call Center Services

ACD software solutions Our award winning IVR system and PACER phone system may be purchased, or we can provide your organization automatic call distribution ACD Outsourcing at our own IVR and ACD call center. This "Try before you buy" option lets you test market any 800 Toll Free Service campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse. This also is a very cost effective alternative to acquiring your own IVR / ACD system, if the call volume and activity does not warrant the expense of a new phone installation.

PACER Phone System Demonstrations

Database Systems Corp. has prepared a full length presentation of our PACER phone system with ACD features that you can easily download and view. Included in this presentation are several different interactive voice response presentations and PACER campaign demonstrations along with an explanation of our ACD capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and ACD demonstration.

The Benefits of ACD / IVR

Automatic Call Distribution and Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
  • Complete 800# and Toll free inbound service
  • Extending hours of operation (24 by 7)
  • Automating routine tasks thereby freeing agents to
    concentrate on more complex service requests
  • Speeding response times to callers
  • Expanding call capacity faster and at a lower cost
  • Providing multi-lingual support
  • Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any phone operation more profitable.

XML Push Automatic Phone Messaging

The PACER IVR / ACD and Voice Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message. Text messages can be transmitted and converted to a voice message using our text to speech application software. Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.

Professional Voice Recording

professional voice recording with ivr system and interactive voice response To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

IVR / ACD Software Features

Product Information

Contact Database to learn more about our acd call routing with automatic call distribution and ACD software systems.