Automatic Answering Service and IVR Phone Systems

Glossary of Terms

We have published a list of terms and phrases used frequently throughout our website. In addition when these terms are the subject of a particular webpage in our site. A link is available to go directly to this page where the term may be defined and explained.

EasyIVR Glossary of terms and abbreviations

911	911 Broadcast Emergency Service
9-1-1	9-1-1 Emergency Voice Broadcasting Service
AA	Auto Attendant - Call Routing System
ACD	Automatic Call Distribution - ACD Systems
ANI	Automatic Number Identification
API	Application Programming Interface
ASP	Application Service Provider
B2B	B2B Business To Business Marketing
B2C	Business To Consumer
BTS	Banking Telemarketing Systems
BVB	Bulk Voice Message Broadcast
CCF	Advanced Call Center Solutions of the Future
CCO	Call Center Outsourcing
CAS	Call Announcement System
CAWS	Civil Alert Warning System
CC	Call Center Software
CIM	Customer Interaction Management
CLM	Call List Management
CM	Contact Management Software
CMS	Church Messaging System
CTI	Computer Telephony Integration
CRM/ e-CRM	Customer Relationship Management
CRMS	Customer Relationship Management Software
CSR	Customer Service Representative
CTC	Contact Center
DB	Database Software
DCS	Debt Collection System
DNIS	Dialed Number Identification Service
DRRS	Digital Recording Retrieval System - Call Recording
DM	Direct Marketing Software and Systems
DSC	Database Systems Corp.
DXP	XML Push XML Pull Phone Messaging and Remote Data Access
FRD	Fund Raising Dialer
GUI	Graphical User Interface
HTML	Hyper Text Mark Up Language
IMD	Insurance Marketing Dialer
ISP	Internet Service Provider
IT	Information Technology
IVR	Interactive Voice Response IVR Systems
LAN	Local Area Network
LINUX	A highly recommended Unix-type operating system (free)
LPRS	Late Payment Reminder Service