call center outsourcing
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call center outsourcing

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Call Center Outsourcing
IVR Phone Service and Voice Broadcasting

Automatic Call Center Outsourcing Services

inbound call center outsourcing Database Systems Corp. (DSC) is a leading provider of call processing technology and call center outsourcing services. DSC offers complete inbound call center services as well as outbound contact center outsourcing. Our inbound call center service center processes phone calls using an interactive voice response (IVR) system that answers toll free number phone calls without an operator.

Our outbound phone services include message broadcasting that allows you to send simultaneous messages to clients or prospects without the need for operators.

If your company or group is looking to reduce costs and to improve its service, you can now contract your inbound phone campaigns and outbound call messaging programs at our multiple call centers. As designers of call center systems and phone answering software, DSC is uniquely positioned to manage your call answering campaigns saving your organization both time and money.

Contact Database today for a FREE analysis and to learn more about these call center outsourcing services.

Automatic Call Center Outsourcing

Our inbound call center phone service is more than just an answering service. We provide the following features that are not available with most outsourcing providers:

  • Your Own Toll Free Number
  • Optional Professional Voice Prompts
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Complex Outside Phone Dialing Rules
  • 750 Minutes Of Call Time Included
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....
Call today to learn more about this full featured service that is affordable to virtually any business or organization that requires professional 24 hour call center outsourcing.

Phone Systems

Besides call center outsourcing, DSC offers an affordable and expandable IVR and voice broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC provides message broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.

Customer Profile - KB Home

"One of the largest homebuilders in America, KB HOME has over 45 years experience and a reputation in the industry for innovation and customer satisfaction. Our mission is to redefine the homebuilding industry by creating a premier, disciplined, process-driven company as measured by our customers, employees and shareholders." - KB Home

KB Home has been a customer of Database Systems Corp. for many years. KB Home utilizes our voice broadcasting services to contact prospective home buyers who requested notification when a new KB home development is opened in their community. Our voice broadcast autodialer automatically contacts these prospective buyers providing them with a recorded message indicating where a new development has opened and giving them instructions on how to contact the KB Home sales organization.

What We Provide

  • Inbound Call Center Outsourcing
  • Toll Free Answering Service
  • Voice Broadcasting Services
  • Phone Answering Services
  • Campaign Development and Design
  • IVR Phone Application Implementation
  • Phone Service Hosting
  • Custom Phone Reporting
  • Call Answering Service Software
  • Text To Speech Software Applications
  • Professional Voice Recordings
  • Quality Transcription Services
  • Maintenance Phone Services
  • Toll Free Service
  • Database Integration

Professional Voice Prompts

call center service professional voice recording for answering service outsourcing services To achieve the maximum results from your call answering service and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Call Center Outsourcing Applications

  • Claims Reporting
  • Account Status
  • Locator Services
  • Shipment Tracking
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • Market Research
  • Payroll Services
  • Toll Free Service Voice Mail
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Sweepstakes and Contests
  • Calling Card Services
  • Fund Raising Projects
  • Invoice Payment
  • Lead Generation
  • Satisfaction Surveys
  • Voice Mail and Call Back Systems
  • Product Ordering and Fulfillment
  • Inventory Services
  • Message and Recording Service
  • Political Advertising
  • Appointment Reminders
  • Severe Weather Warnings

Contact Database to learn more about our inbound call center outsourcing services and message broadcasting phone services.