phone answering systems
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IVR phone answering systems

Phone Answering Systems

phone answering systems Database Systems Corp. (DSC) offers automatic office phone systems and platforms for small to large organizations. Our business phone systems support both digital and analog phone lines.

Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our business phone systems include our PACER and WIZARD call center solutions.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our office phone system's current robust features of predictive dialing, ACD, and digital call recording.

interactive voice response This pbx phone system acts as an automatic phone answering system, front ending your phone, collecting useful information from a caller before the call is processed or transferred to an agent. And the IVR system could fulfill the callerís request without a transfer. Our business phone system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.

By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response technology.

Contact Database for a FREE analysis and quote and to learn more about our automatic phone answering systems.


Phone Answering Systems

DSC now offers an affordable and expandable IVR analog phone answering system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own answering system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides an office phone system including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.




Business Phone Answering Services

IVR systems interactive voice response Our award winning IVR system and PACER phone system may be purchased, or we can provide your organization interactive voice response IVR Outsourcing at our own IVR call center. This "Try before you buy" option lets you test market any phone answering service campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse. This also is a very cost effective alternative to acquiring your own IVR system, if the call volume and activity does not warrant the expense of a new phone installation.

Phone Answering Software Speeds IVR Development

DSC provides IVR servers and phone answering software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Business Phone System Demonstrations

Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR features that you can easily download and view. Included in this presentation are several different interactive voice response presentations and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our Call Center Demonstration.

The Benefits of IVR

Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
  • Complete 800# and business answering services
  • Extending hours of operation (24 by 7)
  • Automating routine tasks thereby freeing agents to
    concentrate on more complex service requests
  • Speeding response times to callers
  • Expanding call capacity faster and at a lower cost
  • Providing multi-lingual support
  • Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.

"OPEN" IVR Software and Phone Systems

IVR system interactive voice response software Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR servers can be developed on the Pacer or Wizard phone server, on a system residing on the same network as this phone system, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.

For a complete listing of this software library, visit our IVR Software Development Toolkit web page.

XML Push Automatic Phone Messaging

XML message broadcasting The WIZARD Message Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message. For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software. Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.

Phone Answering System Applications

These are just a few applications for IVR Phone Answering Systems:
  • Comprehensive Phone Answering Software
  • Customer Satisfaction Surveys
  • Employee Benefit Call Surveys
  • Market Research Surveys
  • Message and Recording Services
  • Locator Services
  • Customer Service
  • Literature Fulfillment
  • Employee Testing and Evaluation
  • Order Entry and IVR Programming
  • Credit Card Processing
  • Order Status
  • Voice Mail
  • Inventory Confirmation
  • Account Status
  • Lead Generation & Capture
  • Contests and IVR Opinion Polls

Professional Voice Recording

professional voice recording with ivr system and interactive voice response To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Phone Answering System and Software Features




Business Phone Answering System Information

Contact Database to learn more about our Phone Answering Systems and Business Phone Systems.