Telephone Answering Services and IVR Services

At Database Systems Corp. (DSC), we offer complete inbound call center and outbound automated phone services. Our inbound call center answering service processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.

As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.

Contact Database to learn more about our automatic telephone answering services and systems.

Automated Telephone Answering Services

Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization. MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology. These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists. At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses. Because of the complex rules enacted by the state, applicants have been provided an 800 number to call to obtain information necessary for their applications. This service is provided at the Database Systems Corp. call center 24 hours a day, seven days a week.

Telephone Answering Systems

IVR Phone System

DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

Telephone Auto Dialing and IVR Applications

Account Status Locator Services IVR Outsourcing Services Shipment Tracking Employee Testing/Studies Customer Surveys & Loyalty Programs Market Research Payroll Services 800 Service Voice Mail Claims Reporting Emergency Notification Credit Collections Mortgage Marketing Charitable Contributions

Product Ordering and Fulfillment Inventory Services Message and Recording Service Sweepstakes and Contests Calling Card Services Invoice Payment Lead Generation Satisfaction Surveys Voice Mail and Call Back Systems Fund Raising Projects Political Robo Calls Appointment Reminders Severe Weather Warnings

Contact Database to learn more about our automatic telephone answering services and systems.