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Voice Broadcast Software
IVR and VB User Guide
Voice Blast Systems
Voice Broadcast Wizard Software
Database Systems Corp. (DSC) voice broadcasting phone system includes software for developing and running voice broadcast campaigns and applications.
This wizard guides you through each step when defining your voice broadcasting program. Automatic message campaigns can be developed quickly.
Simply record your phone messages, assemble your list of individuals to be called and fill in the blanks using our VB Wizard.
Simple message campaigns as well as complex "Press Through" programs can be put together in a logical and simple fashion.
For more complex voice broadcasting applications, DSC provides a complete IVR software development toolkit.
Programmers can create complex voice broadcast campaigns using our IVR library running on LINUX, Unix or Windows servers that control the voice broadcasting phone system.
This "Open" approach to voice broadcast development provides maximum flexibility when creating phone applications.
Let Our VB Wizard Be Your Guide
The voice message broadcasting Wizard guides you through a step by step process to develop your outbound phone applications. For simple voice broadcasting campaigns, you simply tell the phone system what list to call and the message you wish to play.
For a "Press Through" campaign, you tell the wizard what you wish the phone system to do whenever a call recipient presses any key.
Call responses can be recorded and saved. The caller can be transferred to another phone system or to a group of operators standing by.
By simply filling in information collected by our Wizard, your phone system application can be developed quickly and operational in just minutes!
Define Phone Key Responses
When you create a new voice broadcast campaign, each key on a touch phone keypad can be programmed to performed a desired task.
The call can be transferred to another phone number, the call can be ended, or the call can be automatically placed in a Do Not Call (DNC) database.
Its that simple!
Call routing for simple scripts and surveys can now be created and maintained in a simple and visual manner.
Maintaining existing voice broadcasting applications now can be managed by an administrator rather than by
a telecommunication programmer.
For "Custom" voice broadcast campaigns, a special IVR program can be created with far more complex features and options. Scripts and survey menus can be created with database access and text to speech conversion.
These campaigns can be developed using our powerful IVR software development toolkit or using our IVR WIZARD development tool.
IVR Wizard - A Visual Approach
Our IVR Wizard provides the developer with a complete visual approach to defining phone applications. Developers see the application from a project perspective, viewing the high level objects and components as they are defined and created. A logical step by step approach can be employed allowing the developer to see the entire project visually on one screen.
Each object in the IVR application can then be selected and further defined. Object properties can be named and modified. Development in this manner provides a structured and self documenting process.
IVR Software Development Kit
DSC also provides a robost software library for organizations that require complex IVR development. This Software Development Toolkit allows C/C++ programmers to create IVR applications on a wide range of Linux, Unix and Windows servers.
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications.
PACER and WIZARD systems operate in a client/server environment and the script that controls our IVR systems can be developed on the WIZARD phone system, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs.
The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Development Toolkit web page.
Voice Broadcast and IVR Software Features
- IVR Client/Server Architecture
- Digital T1 800 Number Support
- Analog Phone Line Support
- Hearing Impaired TDD / TTY Phone device support
- Linux, Unix, and Windows API libraries
- DNIS Controlled
- Multiple Concurrent IVR Scripts
- IVR Play Message and Prompt
- Interactive Voice Response Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer IVR Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record IVR Caller Message and Store
- User Navigation and Selection
- IVR Voice Mail
- Route Caller to Selected IVR Agent Groups
- C or C++ IVR library
- IVR EZTRAN Flow Control
- Database Access and Update
- IVR Text To Speech Software (TTS)
- Mix IVR Messages and Text
- IVR Response Logging and Reports
Voice Broadcast Product Information
Contact Database to learn more about our IVR Software and Interactive Voice Response Systems.