outbound call centers
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Call Center Services
IVR Phone Service and Voice Broadcasting

Automatic Call Center Services

call center outsourcing Since 1978, Database Systems Corp. (DSC) has been providing its clients with computer technology products and services. Today, DSC offers both inbound and outbound call center services that automatically answer phone calls and broadcast phone messages. Our inbound call center processes phone calls using our award winning interactive voice response (IVR) system that answers calls without an operator.

Our outbound call center provides voice messaging that allows you to automatically transmit recorded voice messages to customers, employees or the general community.

Non profit organizations and businesses alike can reduce costs and improve service by using our inbound call center phone service and outbound voice messaging center. Database has been developing call center solutions since 1978 including our phone answering software - thus we are uniquely positioned to manage your call answering campaigns saving your organization both time and money.

Because our phone software was created in-house, we can deliver comprehensive call center services quickly -- providing you with a competitive advantage in the marketplace. From external database access to internet and intranet integration including XML messaging, DSC can provide very custom phone applications. You will also find our call center service to be quite affordable.

Contact Database for a FREE analysis and quote and to learn more about our call center services.

Customer Profile - Pizza Hut

"For ten of the last twelve years, Pizza Hut was named Best Pizza Chain in America in the "Choice in Chains" national consumer survey published annually by Restaurants & Institutions Magazine. In 1997 Consumer Reports named Pizza Hut the best pizza chain in America and in 2000 and 2003, The Dallas Business Journal named Pizza Hut "The Best Company to Work For" in Dallas/Fort Worth. This is our mission. Everything we do reflects this mission and the values that make it possible" - www.pizzahut.com

Pizza Hut utilizes phone answering services at Database Systems Corp. to provide announcements and special offers to its existing clients. As a special promotion to customers who have previously placed orders, Pizza Hut offers discounts and free specials with new orders. Pizza Hut has realized significant returns on this novel marketing program.

Inbound Call Center Services

Our inbound call center services are more than just simple phone answering services. We provide the following features that are not available with most 800 service providers:

  • Your Own 800 Number
  • Calls Answered By Our Phone Systems
  • Optional Professional Voice Prompts
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Complex Outside Phone Dialing Rules
  • 750 Minutes Of Call Time Included
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....
Call today to learn more about this full featured service that is affordable to virtually any business or organization that requires professional 24 hour answering services.

Outbound Call Center Features

Our outbound call center services include more than just delivering phone messages. We provide the following call messaging features:

  • Online Account Management
  • Upload Your Own Phone Numbers
  • Create and Upload Your Own Phone Messages
  • Play different message to individuals or answering machines
  • Initiate Broadcast Online
  • Automatic Call Center Services
  • Initiate Phone Messaging By Phone
  • Complex Phone Scripts with "Press Through"
  • Interactive Voice Response Scripts
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Remote database access with XML Pull
  • Automatic FTC Opt Out Compliance
  • Timeout features and call control options
  • Do Not Call checks for bulk message blast campaigns
  • Single Message broadcast using XML Push
  • Email notification of call results or voicemail
  • Touchphone response control for both parties
  • Bulk message blast with low flat rates
  • Professional voice over talent for on hold message voice overs
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....
Call today to learn more about these outbound phone services that are affordable to virtually any business or organization that requires professional 24 hour phone message delivery services.

IVR Phone Systems

DSC not only provides call center services, but now offers an affordable and expandable IVR and Voice Broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC offers voice broadcast and IVR software including our IVR wizard development tool for creating IVR applications. This wizard guides you through each step when defining your IVR applications. Phone applications can be implemented quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

Automatic "Opt Out" Features and FTC Compliance

More than just "Do Not Call" list verification. Like some dialers, we fully support a Do Not Call list check prior to calling your phone lists. However, another important FTC regulation is all but ignored by most predictive dialers.

Because of the new FTC regulations, it is now more important than ever that your automatic Message Dialer gives call recipients the option to be removed from your calling lists. Our voice broadcasting phone dialer has an automatic "Opt Out" option that lets the recipient simply "Press 1...." and the dialed phone number will automatically be placed in a Do Not Call list maintained in the PACER and WIZARD dialer. Subsequent phone lists will be checked against this DNC file.

Additionally, the FTC requires a caller ID be provided with all telemarketing related calls. This number can be answered automatically by our integrated Opt Out program and the caller can remove the phone number by simply entering it on the touchphone keypad. This totally automatic "Opt Out" process requires no human intervention and satisfies the new FTC rules.

Here's What We Provide

  • Inbound Call Center Services
  • 800 Call Answering Service
  • Voice Broadcasting Services
  • Phone Answering Services
  • Campaign Development and Design
  • IVR Phone Application Implementation
  • Phone Service Hosting
  • Custom Phone Reporting
  • Call Answering Service Software
  • 800 Service with Database Integration
  • Text To Speech Software Applications
  • Professional Voice Recordings
  • Quality Transcription Services
  • Maintenance Phone Services

Professional Voice Recording

professional voice recording To achieve the maximum results from your call answering service and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Contact Database to learn more about our call center answering services and voice broadcasting phone services.