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IVR and VB User Guide
800 Toll Free Phone Services
Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country at no charge.
Our IVR solutions (interactive voice response) and phone answering software add another dimension to our PACER call center solutions. An IVR processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
It enhances the PACERís current robust features of predictive dialing, ACD, and digital call recording.
This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the IVR programming system could fulfill the callerís request without a transfer.
Pacer IVR solutions give your organization complete 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our phone answering software, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request.
IVR Solutions and 800 Toll Free Service
Our award winning 800 number system and PACER phone system with ivr programming software may be purchased, or we can provide your organization 800 answering services at our own IVR call center.
This "Try before you buy" option lets you test market any toll free campaign quickly, and if successful, you can very easily bring this application inhouse.
This also is a very cost effective alternative to acquiring your own 800 number system, if the call volume and activity does not warrant the expense of a new phone installation.
PACER Phone System Demonstrations
Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR solutions that you can easily download and view. Included in this presentation are several different CRM and PACER campaign demonstrations along with an explanation of our IVR capability with online reports. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our Call Center Demonstration.
The Benefits of 800 Number Systems
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
Such benefits can show an immediate return on investment and make any call center more profitable.
- Providing complete 800 number service
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
"OPEN" 800 Number and IVR Systems
Most 800 number systems software is built into the phone system or is a self contained program running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our 800 number systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet using our ivr programming language. This program can run on the same server that contains your data and application programs.
There are several advantages to using this technique. 800 number applications now have complete access to all the information available to your existing database programs. The 800 number system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.
800 number applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of 800 number software and telephone answering software APIís. We also provide you with our own 800 number software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for ivr programming of 800 number applications.
XML Push Automatic Phone Messaging
The PACER IVR/800 Number Answering system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
IVR Solutions and 800 Number Applications
These are just a few applications for 800 phone systems:
- Customer Satisfaction Surveys
- Employee Benefit Call Surveys
- Market Research Surveys
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Contests and IVR Opinion Polls
Professional Voice Recording
To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
- Client/Server Architecture
- Extensive Phone Answering Software Features
- Comprehensive IVR programming language
- 800# Systems and 900# Systems
- Computer Answering Machine
- DNIS Controlled
- Multiple 800 number Scripts
- Play Message and Prompt
- Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Telephone Answering Software
- Voice Mail
- Route Caller to Selected Agent Groups
- C or C++ library
- EZTRAN Flow Control
- Database Access and Update
- Text To Speech (TTS)
- Mix Messages and Text
- 800 Number Response Logging and Reports
Contact Database to learn more about our 1 800 number phone answering software and computer answering machine solutions.