Interactive Voice Response Systems (IVRS)
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IVR systems interactive voice response

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This section of our technical library presents information and documentation relating to IVR Development and custom IVR software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. The PACER and WIZARD IVR System is just one of many DSC call center phone system features..

What Is IVR?. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

Contact DSC today. to learn more about our IVR services and IVR application development software.

Interactive Voice Response Systems (IVRS)

Interactive Voice Response System (IVRS) is the generic term given to applications that integrates a Companyís/ Organization's telephone and computer system to become a voice computer that transforms the callerís telephone into a terminal capable of directly accessing information and services. Interactive Voice Response (IVR) systems allow the publishing of corporate database information through an interface familiar to everyone, the phone. It is a database interface technology, combining computer telephony hardware (a PC or server with telephony interface cards) and software. It allows a person to ask questions and provide answers by pressing keys on their touch-tone phone



Uses:

  • Financial Industry
    • Tele Banking Solutions
    • Stock Trading/Stock Quotes
    • Mutual Funds
    • Credit Cards
  • Health Care Industry
    • Patient-centered outcomes assessment/ Diagnostic instruments
    • Functional status and satisfaction screening
    • Clinical research surveys
    • Appointments with Doctors
  • Call Centers
    • Call center employee screening
    • Customer satisfaction surveys
    • Client survey/questionnaire administration
    • Panel data collection
  • Surveys
    • Focus Group Screening
    • Product Satisfaction Surveys
    • Customer Perception Surveys
    • Monitor in-store Merchandising Activities.
    • Mystery Shopper Feedback
    • Field Representative Reporting
  • Consumer Products/Retail Industry
    • Product Registration
    • Product Recall
    • Shipment Status
  • Customer Support/Service Industry
    • Customer Satisfaction Surveys
    • General Customer Information
  • HRD
    • Personnel Screening and Recruiting
    • Employee Satisfaction
    • Benefits Administration and Information
    • Payroll- Automated Field Time Card
    • Daily Attendance

Interactive Voice Response System (IVRS ) for tele-enquiries :

To put it in a nutshell, Interactive Voice Response System is a runtime application is the state-of-art communication system that facilitates 24-hours-a-day, 365-days-a-year communication between Service Provider and its customers. Customers can make call over a telephone line, and the Service provider can provide information over the same telephone line. With our IVR, the simple telephone instrument becomes a powerful input/output device through which all kinds of transactions can be performed with assured security and data integrity. IVR application development tool used for creating of any kind IVR applications. TeleServer/R is based on the familiar IBM Compatible PC with telephonic interface card inside. It is connected to one or more lines coming from the local telephone exchange (PSTN). Therefore, when a customer dials up the TeleServer from a telephone instrument, TeleServer greets the caller and provides information by giving the options to dial the digits or get help menu.

Call Center Employee Screening Satisfaction Surveys

IVR software can monitor your customers' satisfaction with the service they receive. Set up the software to transfer all or some of your inbound or outbound calls to an automated survey at the end of the call. The anonymity of IVR automation makes customers feel free to express accurate feedback. The software can automatically track the time, date, caller using CLI and extension of each service call, so you can monitor the performance of individual agents. Automatically link with a toll-free inbound satisfaction number to reach a larger number of clients.

Call Center Employee Screening

Voice quality is an important attribute that a call center considers when hiring an employee. Our application can automatically screen applicants and gather information such as his/her age, education and work experience, along with an actual voice sample for your evaluation.

Client Survey/Questionnaire Administration

Confidentiality is important to people participating in many types of surveys. With IVR technology, a person can be contacted by a receptionist, then be transferred to the system to respond to a confidential, automated survey simply by pressing keys on their touch-tone phone. Studies show that people are more likely to respond truthfully if they are providing personal information to an automated system rather than an actual person.

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Contact DSC today. to learn more about our IVR services and IVR application development software.