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IVR and VB User Guide
IVR Survey Information
With technology from Database Systems Corp., we can develop your IVR survey applications using our
Interactive Voice Response (IVR) software. Surveys can be initiated by outbound phone calls or can be a response to callers.
Using our PACER (digital) or WIZARD (analog) survey dialer phone system with our automated survey software, we can call your survey prospects and play a highly focused and custom greeting.
We provide your telephone survey audience the option to take your survey or even talk with a representative, leave a voice message, hear additional information, or simply decline to participate in the survey. The survey can accept touchphone response or can record each question response for later analysis.
To view how other businesses and organizations are using this type of automated phone survey, please visit our Phone Survey Applications web page.
To learn more about our IVR survey technology, visit our Phone Survey website.
Customer Profile - Johns Hopkins University
"The mission of The Johns Hopkins University is to educate its students and cultivate their capacity for life-long learning, to foster independent and original research, and to bring the benefits of discovery to the world."
Johns Hopkins university utilizes IVR survey software and phone services at Database Systems Corp. to provide automated phone interview surveys using student volunteers. Johns Hopkins is collecting survey and behavioral information over an extended period of time for long term health research.
TRY before you Buy
And now DSC offers you a "Try before you Buy" option. Let us create and manage your call survey campaigns, and you can acquire your own IVR System or Voice Broadcasting system from us with these outbound telemarketing or toll free number IVR applications already developed and tested. These systems are competitively priced along with our toll free services.
Online IVR Hosting Service Center
Database offers its clients both inbound toll free service and outbound telemarketing services with the ability to manage their own 800 phone service and voice broadcasting campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. Telephone survey clients can view activity reports on a real-time basis.
Voice broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the IVR Outsourcing link.
Automated Surveys At The Touch Of A Phone Key
Our automated telephone survey service begins by distributing survey invitations either at a store location or by mail. Survey participants are asked to call a 1-800 number and answer the survey questions by pushing buttons on their telephone's touch-tone keypad.
Responses generally occur within a day or so of the invitation and respondents can call from their home or office 24 hours a day, seven days a week. Thus, the process is convenient and will not interrupt their family or work routine. In fact, respondents enjoy this unique process so much; they are often left with a more positive feeling toward the subject company – feeling that the research is a true service and benefit to them.
Our automatic surveys provide better response profiles than many other methods, and higher response rates than many other methodologies – all at a lower cost per interview than traditional live interviewer telephone surveys or mystery shoppers.
Interactive Voice Response Phone Surveys
Your organization can now offer the latest call survey technology – Interactive Voice Response (IVR) interviewing – without investing in costly hardware or learning complicated programming. Database Systems Corp. can do it for you – from field service to full service.
This state-of-the-art technology has numerous advantages over traditional survey methods. It can assist you in researching large or small numbers of customers or employees, even non-purchasers, with great results at a very afford-able cost.
With the ever increasing use of voice mail, caller-ID and answering machines, survey respondents have become more difficult than ever to contact by telephone interviewers. E-mail and direct mail has decreased response to mailed surveys as well. These factors contribute to the rising cost of phone surveying research.
DSC has created an inbound automated survey process that is so user friendly that respondents are actually eager to participate in these surveys!
It begins with the distribution of survey invitations, either at a store location or by mail. Potential survey participants are asked to dial a toll-free number and answer the survey questions by pushing buttons on their telephone's touch-tone key pad or by simply speaking their answers.
Responses generally occur within a day or two of receiving the invitation and respondents can call in 24 hours a day, seven days a week – at their convenience.
In fact, verification surveys have found that respondents enjoy this unique process so much, they are left with a more positive feeling toward the subject company, feeling that the research is a true service, considerate of their time and a benefit to them.
Our interactive surveys often provide better response profiles and higher response rates than many other methods – all at a lower cost per interview than traditional live interviewer telephone surveys or mystery shops. And, consider these additional points
- IVR survey results contain no interviewer bias; thus complete survey response uniformity is ensured.
- IVR process can accommodate virtually any length of questionnaire or sample size.
- Results can be reviewed in real-time, on the Internet or in your choice of a wide variety of reporting formats.
- Open-end comments are digitally recorded verbatim, with no interviewer editing, for easy review by phone. Coding and transcription are also available.
- Survey participants respond more truthfully and more completely to the recorded voice than with live operators.
- IVR Surveys and phone survey software can be multilingual designed.
- IVR can be combined with live operator to reduce live operator interviewing costs.
What We Provide
- IVR Hosting Service
- Cost Effective IVR programs
- Inbound IVR Outsourcing
- Voice Broadcasting projects
- Campaign Development and Design
- Online IVR Client Service Center
- 800 Phone Service Implementation
- Toll Free Outsourcing and Hosting
- Custom Reporting
- Text To Speech Software Converter
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
Professional Voice Recording
To achieve the maximum results from your robo survey service and voice broadcasting survey phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.