Interactive Voice Response Systems (IVRS)
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This section of our technical library presents information and documentation relating to IVR Development and custom IVR software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. The PACER and WIZARD IVR System is just one of many DSC call center phone system features..

What Is IVR?. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

Contact DSC today. to learn more about our IVR services and IVR application development software.

Interactive Voice Response Systems (IVRS)
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Data Collection

If your organization tracks a panel of people who call in regularly to report activity, their information can be gathered via this application. Participants simply call a designated number, any time of the day or night, and provide their data automatically using their telephone keypad. That information can then be sorted and forwarded to the appropriate person for review. TOP


It can dramatically reduce labor costs associated with polling, and facilitate either inbound calling to a toll-free number or outbound calling, either in association with a live operator or with an auto-dialer. This is particularly useful for sensitive or controversial topics, where research shows callers are more likely to tell the truth to an automated system.

Product Satisfaction Surveys

Nothing is more valuable to an organization that an accurate gauge of how it's performing in the marketplace. Find our how your products are performing and how your organization stacks up against the competition using IVR software. Customers appreciate and patronize organizations that solicit their feedback. Try distributing a small thank you card asking customers to help your organization succeed by calling a toll-free number and sharing their thoughts. To increase your response rate, offer a small incentive such as a coupon or small premium. Cards can be inserted into product packaging, distributed at the points of sale, or handed to customers at the time a service is provided. Regardless of the distribution method, customers will appreciate your concern and your organization will have the strategic advantage of immediate and ongoing market feedback.

Customer Perception Surveys

All too often organizations create a vision, a mission, and product positioning statements without considering the prevailing perceptions in the marketplace. Before your organization repositions itself or launches a new product, find out what current consumer perceptions are using IVR. Using outbound or inbound calling technology, it will seamlessly guide respondents through your survey and automatically score consumer perception results. Capitalize on those perceptions in your marketing campaign to create powerful messaging and increase your campaign's effectiveness. TOP

Shopper Feedback

With IVR software, mystery shoppers can instantly report on customer service levels, product quality, store cleanliness and much more. Mystery shoppers simply call a designated telephone number after leaving a retail establishment and respond to survey questions. IVR software instantly records, scores and stores the results. Immediate feedback means that your organization can take corrective action or provide positive reinforcement to retail personnel without delay. When your organization's reputation is at stake, or key personnel deserve to be recognized, paper and pencil reporting just isn't fast enough.

Field Representative Reporting

Many successful sales organizations have known for years that face-to-face contact with the trade is invaluable. Keep your field representatives in the marketplace and away from paperwork using IVR. Using a touch-tone phone, field representatives can immediately report the outcome of sales calls, schedule promotions, list ads, track competitor activity and much more. IVR will record, score and store the information allowing easy monitoring of sales activity and forecasts by region, product, field representative and more. With IVR, your field representatives will spend less time reporting and more time in the marketplace interacting with your customers. TOP

Patient-centered outcomes assessment

IVR can help you gain accreditation, new contracts, and greater market share by enabling you to measure patient-centered outcomes, especially symptom severity, functional status, and satisfaction. With this data, you can demonstrate empirically both the level of reduction in symptom severity among your patients and satisfaction rates in order to market your services to purchasers.

Diagnostic instruments

Recent studies have confirmed the reliability and validity of automated telephone survey in clinical settings. These technologies can enable you to save valuable clinician time by pre-screening patients and follow patients who have limited mobility or limited access to trained clinicians at home using automated surveys.

Clinical research surveys

Automated IVR surveys can provide an invaluable tool for clinical research, due to their low cost relative to mailing and processing paper surveys; their automation and ease of use; their accessibility to distant subjects; their uniformity and lack of interviewer bias; their multilingual capacities; and their anonymity, which encourages sincere responses to personal questions.

Clinician/ patient reminders

IVR's will look up data (including appointment information) stored in a standard Access database and relay this information to callers.

Pharmacy or Clinician Referrals

IVR's automated telephone surveys with fax-backs and e-mail reports can inform patients not only of their scores on the survey they just completed, but also of the addresses and telephone numbers of the appropriate clinicians, providers, or pharmacies in their neighborhood. TOP

Customer Satisfaction Surveys

Keep you business on track by keeping in close contact with your customers. Customer IVR surveys enable you to get instant feedback from customers about your products and services. Customers respond well to incentive offers such as future discounts or promotional items in exchange for calling and completing the survey. Your customers will appreciate being asked for feedback and your business will benefit from real time market feedback.

General Customer Information

Handle routine customer inquiries about hours of operation or business location efficiently and cost effectively with IVR. Customers will appreciate not being put on hold and employees will be more productive attending to non-routine customer inquiries.

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Contact DSC today. to learn more about our IVR services and IVR application development software.