inbound call center services
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inbound call center service

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inbound call center services

Inbound Call Center Services

phone answering services in action Database Systems Corp. (DSC) offers complete inbound call center phone services and outbound voice broadcasting. Our inbound call center service processes incoming phone calls using our interactive voice response (IVR) system that answers calls without an operator.

Additionally, our outbound call center services include voice broadcasting that allows you to send simultaneous messages to customers, clients, or employees without the need for human operators.

As designers of call center systems and phone answering software, DSC is uniquely positioned to manage your call answering campaigns saving your organization both time and money. Because our call center outsourcing software was created in-house, we can deliver comprehensive automatic call center outsourcing quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our call center outsourcing service to be quite affordable.

Call today at Call Database to learn more about these call center services that are affordable to virtually any business or organization that requires professional 24 hour phone message delivery services.

Inbound Call Center Answering Service

Our automated inbound call center service is more than just an answering service. We provide the following features that are not available with most 800 service providers:

  • Your Own 800 Number
  • Calls Answered By Our Phone Systems
  • Optional Professional Voice Prompts
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Complex Outside Phone Dialing Rules
  • 750 Minutes Of Call Time Included
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....

Customer Profile - Microsoft Corporation

"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible"

Microsoft Corporation uses our inbound call center services to provide information about its X-box to callers. Microsoft published an 800 number in its print advertising for respondants to call. Our IVR solution answers the phone number and provides X-box game information to callers.

Custom IVR Phone Systems

DSC now offers an affordable and expandable Interactive Voice Response and Voice Broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC provides voice broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.

Inbound Call Center Features

  • Inbound Call Center Services and Systems
  • 800 Answering Service with 800 Phone Service
  • Voice Broadcasting Services
  • Phone Answering Services
  • Campaign Development and Design
  • IVR Phone Application Implementation
  • Phone Service Hosting
  • Custom Phone Reporting
  • Call Answering Service Software
  • 800 Service with Database Integration
  • Text To Speech Software Applications
  • Professional Voice Recordings
  • Quality Transcription Services
  • Maintenance Phone Services

Professional Voice Prompts

call center service professional voice recording for answering service outsourcing services To achieve the maximum results from your inbound call center programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Call Center Outsourcing Applications

  • Claims Reporting
  • Account Status
  • Locator Services
  • Shipment Tracking
  • Employee Testing/Studies
  • Customer Surveys & Loyalty Programs
  • Market Research
  • Payroll Services
  • 800 Service Voice Mail
  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Product Ordering and Fulfillment
  • Inventory Services
  • Message and Recording Service
  • Sweepstakes and Contests
  • Calling Card Services
  • Fund Raising Projects
  • Invoice Payment
  • Lead Generation
  • Satisfaction Surveys
  • Voice Mail and Call Back Systems
  • Political GOTV Calls
  • Appointment Reminders
  • Severe Weather Warnings

Call Center Information

Contact Database to learn more about our inbound call center outsourcing services.