Voice Broadcasting Auto Dialers
Using our PACER and WIZARD phone systems, we can broadcast voice messages and service announcements to your clients and community. Phone call messages can be automatically generated using our XML Push technology.
Our phone Message Service can place one call or millions of calls. Pre-recorded messages can be played to either individuals and answering machines or just to individuals. Different messages can be played to an answering machine versus an individual.
Contact DSC today. to learn more about our voice broadcasting service and auto dialer phone systems.
TTYs and TTY Compatibility
TTYs (also called Telecommunication Devices for the Deaf (TDD) and text telephones) are terminals used for two-way text conversation over a telephone line. They are the primary tool used by deaf people (and some hard of hearing people) for telephone conversation. Other visual telecommunications technologies and services, such as Internet chat and messaging, email, e-paging, and fax and e-mail are also widely used in telecommunications by people who are deaf or hard of hearing.
Text telephones are abbreviated as "TTY" in the U.S. because they originated in technology used for teletypewriters. (A book covering the TTY's early history, A Phone of Our Own: The Deaf Insurrection Against Ma Bell, by Dr. Harry Lang of RIT, was published by the Gallaudet Press in 2000.)
Frequently Asked Questions
Can a regular computer modem talk to a TTY?
Read "Can I use a regular modem to talk to a TTY?" for more information.
- If you have a compatible "voice" modem that includes digital signal processing (v.253 compatible), you can buy modestly priced software from NXi, Inc. or IDRT that will allow your computer to talk directly to TTYs. Check each company's list of supported modems to see if this will work in your case.
- If you have a Macintosh G3-based computer (including the iMac, iBook, laptop, desktop, etc.), their internal modems are voice-capable and can be used with SoftTTY software to perform Baudot communication. SoftTTY also works with pre-G3 PowerPC Macintoshes or clones with a voice modem.
- If you are on a computer network, typically at work, you may be able to take advantage of another product by NXi, NXi Text Service. This product allows you to put a TTY-compatible modem on a network server and access that modem from the desktop.
- There are specialized computer modems ("TTY modems") that permit the computer to talk to a TTY. These cost more than a conventional modem, and they do not do well as ASCII modems as they do not support today's high speeds. Links to vendors are shown below.
Are there any technical standards for TTY?
ANSI/TIA/EIA 825, "A 45.45 Baud FSK Modem" is the U.S. standard for Baudot TTY signaling. It can be obtained through the Telecommunication Industries Association.
ITU-T Recommendation V.18 specifies interworking procedures between data communications equipment (modems) and the world's various text telephone protocols. It can be obtained through the International Telecommunications Union. Take this link to more on V.18...
Note that there are also proprietary protocols used in North American TTYs. The most widely used is TurboCode, by Ultratec, Inc. The TTY manufacturer, Ameriphone, also has a protocol called HiSpeed, which is licensed by the company at no charge.
A list of Telecommunications Standards Related to Accessibility
Information for engineers and product designers.
RIT's General TTY Information and Etiquette Tips
The Rochester Institute of Technology Wallace Library has developed an excellent Fact Sheet on how to use a TTY and general TTY etiquette.
Telecommunications Relay Service (TRS)
Visit TAP's page on TRS. This contains links to other sites as well.
Contact DSC to learn more about our IVR services and IVR software solutions.