Text To Speech

Database Systems Corp. is a leading provider of call center technology.

Our call center phone system features Interactive Voice Response (IVR) capability enriched by Text To Speech software (TTS). Other features include predictive dialing, ACD, and digital call recording. Our IVR system front ends your phone system and collects data from a caller, providing useful information back to this individual. Our Voice Broadcasting system calls individuals, playing a message that may contain information stored in a database.

The IVR and Voice Broadcast systems could fulfill this call function on its own or transfer the call to one of your agents. Likewise it can dial an outside phone number, transferring the call to a third party. This is all made possible by our Text-To-Speech software capability that extracts variable information from a database (or from the Web) and converts it to audible speech. Practical applications include providing callers with account information, weather updates, sports scores, and stored text messages. The potential application of this technology is limitless!

These IVR and Voice Broadcasting systems give your organization a 24 by 7 capability, providing around-the-clock information to your callers using Text-To-Speech software. By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available through our Text To Speech software application. Call centers in particular can become instantly more productive by letting the phone system provide the caller with information and by determining the best service representative to handle other requests.

Phone Applications Support Microsoft SAPI V5.1

Our IVR and Voice Broadcasting systems support Microsoft SAPI (Speech API), version 5.1. This feature allows the integration of many different speech engines including Microsoft Text To Speech and ATT Natural Voices. DSC also can license text to speech software with its systems.

The Benefits of an IVR Text-To-Speech System

IVR systems with text to speech software can enhance a call center by:

Supporting Complete 800 number inbound service
Extending hours of operation (24 by 7)
Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
Speeding response times to callers
Expanding call capacity faster and at a lower cost
Providing multi-lingual support with Text To Speech converter
Reducing the cost of call center agent turnover

Such benefits can show an immediate return on investment and make any call center more profitable.

"OPEN" IVR with Text-To-Speech Software

text-to-speech software Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR and text to speech systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR and text to speech software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.

XML Push Automatic Phone Messaging

XML message broadcasting The WIZARD Message Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message. For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software. Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.

IVR Applications

These are just a few applications for IVR systems with text-to-voice software:

Message and Recording Services
Locator Services
Customer Service
Literature Fulfillment
Employee Testing and Evaluation
Order Entry
Credit Card Processing
Order Status
Customer Satisfaction Surveys
Employee Benefit Call Surveys
Market Research Surveys
Voice Mail
Inventory Confirmation
Account Status
Lead Generation & Capture
Contests and IVR Opinion Polls

Professional Voice Recording

professional voice recording for tts system and text to speech converter To achieve the maximum results from your IVR and text-to-speech system programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Features of our IVR and TTS System

text-to-voice system
VB and IVR Management Reports

Multiple IVR Scripts
Play Message and Prompt
Phone Key Input
Play Music On Hold
Client/Server Architecture
800# systems and Toll Free Number systems
DNIS Controlled
Call Outside Line and Transfer
Call Outside Line and Prompt for Input
Connect Caller to Outside party
Record Caller Message and Store
User Navigation and Selection
Voice Mail
Route Caller to Selected Agent Groups
C or C++ library
EZTRAN Flow Control
Database Access and Update
Text To Speech Software (TTS)
Mix Messages and Text
IVR Response Logging and Reports

Text To Speech Product Information

Contact Database to learn more about our tts software converter and text to speech system.