Products / Information
TDD / TTY Hearing Impaired Phone Messaging
Late Payment Reminder
Call Center Outsourcing
Toll Free Phone Service
Text To Speech
Database Systems Corp. is a leading provider of call center technology.
Our call center phone system features Interactive Voice Response (IVR) capability enriched by Text To Speech software (TTS). Other features include predictive dialing, ACD, and digital call recording.
Our IVR system front ends your phone system and collects data from a caller, providing useful information back to this individual. Our Voice Broadcasting system calls individuals, playing a message that may contain information stored in a database.
The IVR and Voice Broadcast systems could fulfill this call function on its own or transfer the call to one of your agents. Likewise it can dial an outside phone number, transferring the call to a third party.
This is all made possible by our Text-To-Speech software capability that extracts variable information from a database (or from the Web) and converts it to audible speech. Practical applications include providing callers with account information, weather updates, sports scores, and stored text messages. The potential application of this technology is limitless!
These IVR and Voice Broadcasting systems give your organization a 24 by 7 capability, providing around-the-clock information to your callers using Text-To-Speech software.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available through our Text To Speech software application. Call centers in particular can become instantly more productive by letting the phone system provide the caller with information and by determining the best service representative to handle other requests.
Phone Applications Support Microsoft SAPI V5.1
Our IVR and Voice Broadcasting systems support Microsoft SAPI (Speech API), version 5.1. This feature allows the integration of many different speech engines including Microsoft Text To Speech and ATT Natural Voices. DSC also can license text to speech software with its systems.
The Benefits of an IVR Text-To-Speech System
IVR systems with text to speech software can enhance a call center by:
Such benefits can show an immediate return on investment and make any call center more profitable.
- Supporting Complete 800 number inbound service
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support with Text To Speech converter
- Reducing the cost of call center agent turnover
"OPEN" IVR with Text-To-Speech Software
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR and text to speech systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR and text to speech software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
XML Push Automatic Phone Messaging
The WIZARD Message Broadcasting system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message.
For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.
Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.
These are just a few applications for IVR systems with text-to-voice software:
- Message and Recording Services
- Locator Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry
- Credit Card Processing
- Order Status
- Customer Satisfaction Surveys
- Employee Benefit Call Surveys
- Market Research Surveys
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Contests and IVR Opinion Polls
Professional Voice Recording
To achieve the maximum results from your IVR and text-to-speech system programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Features of our IVR and TTS System
- Multiple IVR Scripts
- Play Message and Prompt
- Phone Key Input
- Play Music On Hold
- Client/Server Architecture
- 800# systems and Toll Free Number systems
- DNIS Controlled
- Call Outside Line and Transfer
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Voice Mail
- Route Caller to Selected Agent Groups
- C or C++ library
- EZTRAN Flow Control
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- IVR Response Logging and Reports
Text To Speech Product Information
Contact Database to learn more about our tts software converter and text to speech system.