Customer Contact Center Services
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Customer Contact Center Services

Contact Center Outsourcing Services

Customer Contact Center Services Database Systems Corp. (DSC) offers comprehensive contact center outsourcing services using our award winning technology. Our inbound contact center services processes phone calls using interactive voice response (IVR) systems that automatically answer phone calls without an operator.

Our outbound customer contact services include voice broadcast outsourcing that allows you to send simultaneous phone messages to customers or prospects without the need for phone operators.

If your organization wants to reduce costs and to improve its service, you can now contract your inbound calling campaigns and outbound message broadcasting programs at our modern contact center facility. As designers of contact center systems and phone answering software, DSC is uniquely positioned to manage your phone answering campaigns saving your organization both time and money.

Because our contact center systems and software were developed internally, we can deliver outsourcing services quickly - providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom call applications. Plus you will find our contact center outsourcing services to be quite affordable.

Contact Database for a FREE analysis and quote and to learn more about our customer contact center services.

Customer Profile - Microsoft Corporation

"At Microsoft, we work to help people and businesses throughout the world realize their full potential. This is our mission. Everything we do reflects this mission and the values that make it possible"

Microsoft Corporation selected Database Systems Corp. and our emergency contact center outsourcing services to provide emergency phone alerts to its employees. This emergency warning service is provided when Microsoft needs to contact key employees for meetings during an emergency or an unscheduled event.

Outbound Contact Center Services

Our automated outbound contact center outsourcing provides more than just simple message delivery service. We provide the following comprehensive outbound phone services:

  • Online Account Management
  • Upload Your Own Phone Numbers
  • Create and Upload Your Own Phone Messages
  • Play different message to individuals or answering machines
  • Initiate Broadcast Online
  • Single Message broadcast using XML Push
  • Automatic Contact Center Services
  • Initiate Phone Messaging By Phone
  • Complex Phone Scripts with "Press Through"
  • Interactive Voice Response Scripts
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Remote database access with XML Pull
  • Automatic FTC Opt Out Compliance
  • Timeout features and call control options
  • Do Not Call checks for bulk message blast campaigns
  • Email notification of call results or voicemail
  • Touchphone response control for both parties
  • Bulk message blast with low flat rates
  • Professional voice over talent for on hold message voice overs
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....

Inbound Contact Center Services

Our inbound contact center service provides more than just answering services. We provide the following comprehensive functions and features:

  • Your Own Toll Free Number
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Complex Outside Phone Dialing Rules
  • 750 Minutes Of Call Time Included
  • Database Access and Update
  • Website and Server Data Access
  • Optional Professional Voice Prompts
  • Online Reporting with Realtime Update
  • Much More....

Contact Center Phone Systems

Besides contact center services, DSC offers an affordable and expandable IVR and voice broadcasting analog phone system. This 4 line phone system includes our IVR Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom IVR or voice broadcasting application. These call center services can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

DSC provides message broadcast and IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

Professional Voice Prompts

call center service professional voice recording for answering service outsourcing services To achieve the maximum results from your contact center outsourcing campaigns, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Contact Center Services Applications

  • Customer Surveys & Loyalty Programs
  • Insurance Marketing Campaigns
  • Market Research
  • Payroll Processing Services
  • Toll Free Service Voice Mail
  • Emergency Alerts
  • Debt Collections
  • Claims Reporting
  • Account Update and Status
  • Locator Phone Services
  • Shipment and Billing Tracking
  • Employee Testing/Studies
  • Mortgage Marketing
  • Charitable Contributions
  • Lead Generation
  • Satisfaction Surveys
  • Voice Mail and Call Back Systems
  • Product Ordering and Fulfillment
  • Inventory Services
  • Sweepstakes and Contests
  • Calling Card Services
  • Fund Raising Projects
  • Invoice Payment
  • Message and Recording Service
  • Political Advertising
  • Appointment Reminders
  • Severe Weather Warnings

Contact Database to learn more about our customer contact center services.