Since 1978, Database Systems Corp. (DSC) has been providing computer technology products and services. DSC is a leading provider of computer telephony integration software and provides call center outsourcing services.
With this technology, DSC is uniquely positioned to provide comprehensive and affordable IVR services to any size organization. From governments and Fortune 500 companies to small businesses, we can provide you with custom IVR services.
What is IVR? IVR is short for Interactive Voice Response.
Our modern CTI (computer telephony integration) phone systems process incoming calls using "Smart" interactive voice response software that answers calls without an operator.
Through our IVR consulting services, our experienced staff can design, develop and deliver phone applications quickly -- providing you with responsive solutions.
From external database access to web integration including XML messaging, we can develop a custom application that fits your organization's needs.
Contact Database to learn more about our comprehensive IVR services.
Customer Profile - Medtronic
"Medtronic is the world leader in medical technology providing lifelong solutions for people with chronic disease. Medtronic offers products, therapies and services that enhance or extend the lives of millions of people. Each year, 5 million patients benefit from Medtronic's technology which is used to treat conditions such as diabetes, heart disease, neurological disorders, and vascular illnesses." - www.medtronic
Medtronic selected Database Systems Corp. to provide IVR services. Medtronic employees call an 800 number hosted at our call center.
Callers enter an employee identification number on the phone keypad and listen to the current week's medical process or procedure. The employee then answers several questions to ensure that the training and information is properly understood.
This procedure is performed automatically over the phone using touch phone key responses.
IVR Service Features
The following are just a few of the features and benefits at our IVR service center:
- Your Own 800 Number
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- Database Access and Update
- Website and Server Data Access
- Optional Professional Voice Prompts
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
IVR Voice Prompts
To achieve the maximum results from our IVR service, consider using a professional voice recording service.
DSC has contracted with several professional voice talents that you can sample by visiting our IVR Recordings web page.
This recording service can be provided at affordable rates and puts finishing touch on your call campaign. The voice recordings are produced
in minimal time at a professional recording studio.
What We Provide
- IVR HostingServices
- Cost Effective IVR programs
- Voice Broadcasting projects
- Campaign Development and Design
- Online IVR Service Center
- 800 Phone Answering Service
- Toll Free Outsourcing and Hosting
- Custom Reporting
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
IVR Service Information
Contact Database to learn more about our IVR services.