Products / Information
Call Center Outsourcing
Interactive Voice Response
IVR Bill Pay
IVR Best Practices
Telephone Answering Service
Contact Center Outsourcing
IVR Development Information
Database Systems Corp. (DSC) is a leading provider of contact center technology including phone systems and computer telephony integration software.
DSC offers complete interactive voice response IVR development services and ivr applications programming. Whether your application is simple or complex, DSC can develop your phone campaign quickly and have your application in production within days.
Our professional staff of IVR programmers can analyse your phone application and develop it to your specifications. Your phone campaign does not have to conform to a static IVR system. Instead our IVR system and services will answer your calls according to your business model.
For a listing of some of the turnkey IVR applications developed by our professional staff, please visit our IVR Applications webpage.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
This business phone system is an automatic answering service, collecting useful information from a caller before the call is processed or transferred to an agent.
And the IVR system could fulfill the callerís request without a transfer.
Our custom IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR phone system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, and if necessary determine the best service representative to handle this request using our interactive voice response technology.
Contact Database for a FREE analysis and quote and to learn more about our custom IVR development services and phone systems.
IVR Wizard Software Speeds IVR Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR Solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows IVR operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
"OPEN" IVR Software
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Development Toolkit web page.
XML Push Automatic Phone Messaging
The WIZARD Message Broadcasting system fully supports XML Push client/server applications.
Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message.
For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.
Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.
IVR Software Applications
These are just a few applications for IVR systems:
- Customer Satisfaction Surveys
- Employee Benefit Call Surveys
- Market Research Surveys
- Message and Recording Services
- IVR Hosting Services
- Customer Service
- Literature Fulfillment
- Employee Testing and Evaluation
- Order Entry and IVR Programming
- Credit Card Processing
- Order Status
- Voice Mail
- Inventory Confirmation
- Account Status
- Lead Generation & Capture
- Contests and IVR Opinion Polls
Professional Voice Recording Prompts
To achieve the maximum results from your ivr and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with custom IVR programming. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Telephone surveys can be put together in a logical and simple fashion.
IVR Development Information
Contact Database to learn more about our IVR development services.
Database Systems Corp. provides comprehensive IVR solutions including IVR Software and Interactive Voice Response Systems.