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Inbound Call Centers
Late Payment Reminder
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Credit Card Processing
Customer Satisfaction Surveys
Employee Benefit Call Surveys
Market Research Surveys
Call Recording Services
Lead Generation & Capture
Phone Contests and IVR Political Polls
Analog IVR System
Database Systems Corp. (DSC) now offers an affordable and expandable IVR (interactive voice response) phone system. Features include our easy to use
IVR Wizard software that leads you step by step through the development of your own custom phone applications. You can program your own system or we can provide you with a custom IVR application.
These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
IVR Answering Systems Support 1 - 1000 Phone Lines
DSC offers both analog and digital IVR solutions. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 lines. These systems can be networked to support even more lines.
Contact Database today to obtain a FREE analysis and quote.
Here are just a few of the WIZARD features
Our WIZARD phone systems are NEW office systems with Dialogic software and telephony boards. These are NOT kits. We can install your custom application at our facility - simply plug in your analog lines.
Options and Upgrades Include:
- NEW Office Environment PC (Monitor Optional)
- NEW Intel/Dialogic Telephony Card(s)
- 4, 8, 12, or 24 Analog Line Configurations
- Windows OS
- DSC IVR Software
- Multiple Phone Programs
- Development Wizard
- Text To Speech Integration
- Touch Phone Navigation
- Information Service
- Call Recording
- Message Forwarding
- Dial Out Connectivity
- Outbound Voice Broadcasting Feature
- Music On Hold Upgrade
- LINUX, Unix, Windows Development Kit
- Custom Application Development
Analog Phone Systems
Database Systems Corp. provides a wide range of automatic phone answering systems including our analog phone system that supports 1 to 12 lines at an affordable price. Our phone system consists of industry standard Windows / Intel telephony hardware and our award winning IVR software.
Using our trademarked IVR Wizard software, phone applications can be developed in minutes. Complex surveys and call routing can be easily developed using our software. And if your organization grows and requires digital T1 phone lines, your IVR applications can be automatically transferred to our digital IVR system known as the PACER phone system.
Interactive Voice Response (IVR)
Interactive Voice Response is the technology that automatically answers your phone system with voice prompts and call routing.
IVR systems are very popular for service and sales organizations, allowing customers and prospects to call your organization anytime of the day.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
Our affordable IVR includes as standard a text to speech converter, call recording, call transfer and email notification.
This IVR system acts as an automatic answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an individual if necessary.
And the IVR system could fulfill the callerís request without a transfer.
This affordable analog solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
IVR Wizard Speeds Phone Application Development
Database Systems Corp. (DSC) provides IVR software including our wizard development tool for creating interactive voice response applications.
Our IVR solution lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Award Winning IVR Software
Our award winning IVR software and phone system may be purchased, or we can provide your organization IVR Outsourcing at our own IVR call center.
This "Try before you buy" option lets you test market any IVR phone campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse.
This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.
Phone System Features and Benefits
Such benefits can show an immediate return on investment and make any center more profitable.
- Analog Phone Line Support (2-12 lines)
- Upgrade Path to T1 (24 - 1000 lines)
- Extending hours of operation (24 by 7)
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of personnel turnover
"OPEN" IVR Software
Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique.
IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Development Toolkit web page.
Professional Voice Recording
To achieve the maximum results from your ivr phone applications, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
IVR Software Features
- Client/Server Architecture
- Wizard Development Tool
- LINUX, UNIX, and Windows Libraries
- DNIS Controlled
- Multiple Phone Scripts
- Play Message and Prompt
- Touch Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Voice Mail Features
- Route Caller to Selected IVR Agent Groups
- C or C++ library
- IVR EZTRAN Flow Control
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Response Logging and Reports
Contact Database to learn more about our IVR Software and Interactive Voice Response Systems.