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IVR Systems

interactive voice response Ivr systems Database Systems Corp. (DSC) offers complete interactive voice response systems IVRs and software for small to large organizations. Our IVRs solutions support both digital and analog phone lines.

Business and Toll free phone numbers (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our IVR software and phone system adds another dimension to the PACER call center solutions.

An Interactive Voice Response System (IVRs) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.

IVR Systems Support 4 - 1000 Lines!

DSC offers analog and digital IVR solutions. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 lines. These systems can be networked to support even more lines.

With our open architecture, your inbound phone answering system can grow with your business or organization.

Contact DSC today. to learn more about our IVR services and IVRs phone answering systems.

IVR Systems

DSC now offers an affordable and expandable IVR system. This 4 line IVRS includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with custom IVR program development. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

"Try Before You Buy" IVRs Phone Services

interactive voice response IVRs Our award winning IVRs and call center phone system may be purchased or we can provide your organization interactive voice response IVRs outsourcing at our own IVRs call center. This IVR service option lets you test market any IVR campaign quickly, and if successful, you can very easily bring this interactive voice response application inhouse. This also is a very cost effective alternative to acquiring your own IVR system if the call volume and activity does not warrant the expense of a new phone installation.

XML Push Automatic Phone Messaging

XML message broadcasting The WIZARD Message Broadcasting system fully supports XML Push client/server applications.

Application servers can now send XML protocol messages to our WIZARD phone system to automatically dial a number and play a recorded message. For hearing impaired phone devices, text is converted to standard TTY / TDD formated messages. For standard phone delivery, text messages can be converted to a voice message using our text to speech application software.

Multiple phone numbers can be called and multiple messages delivered (answering machine versus "live" answering), with touchphone response and call transfer capability available for standard phone messages.

IVRs Software Applications

ivrs applications These are just a few applications for IVRs:

  • Customer Satisfaction Surveys
  • Employee Benefit Call Surveys
  • Market Research Surveys
  • Message and Recording Services
  • Employee Testing and Evaluation
  • Order Entry and IVR Programming
  • Credit Card Processing
  • Order Status
  • Voice Mail
  • Inventory Confirmation
  • Account Status
  • Lead Generation & Capture
  • Contests and IVR Opinion Polls

IVRs Product Information

Contact Database to learn more about our IVRs Software and Interactive Voice Response Systems with IVR programming Wizard.