Products / Information
Interactive Voice Response
Phone Answering Systems
Bill Pay Service
IVR Best Practices
IVR Customer Satisfaction Surveys
Credit Card Processing
Customer Satisfaction Surveys
Employee Benefit Call Surveys
Market Research Surveys
Call Recording Services
Lead Generation & Capture
Phone Contests and IVR Political Polls
Database Systems Corp. (DSC) offers both an affordable and expandable IVR system. IVR is a common abbreviation for Interactive Voice Response.
Features include our easy to use IVR software that leads you step by step through the development of your own custom phone applications.
You can program your own system or we can provide you with a custom IVR application.
These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
IVR Systems Support 1 - 1000 Phone Lines
DSC offers both analog and digital IVR solutions. Our WIZARD phone system supports as few as 4 analog phone lines and our PACER phone system can handle up to 1000 lines. These systems can be networked to support even more lines.
Contact Database today to learn more about our IVR phone systems.
IVR System Features
Our WIZARD IVR systems are NEW office phone systems and Dialogic IVR telephony boards and software. These are NOT kits. We can install your custom application at our facility - simply plug in your analog lines.
Options and Upgrades Include:
- NEW Office Environment PC (Monitor Optional)
- NEW Intel/Dialogic Telephony Card(s)
- 4, 8, 12, or 24 Analog Line Configurations
- Windows OS
- Dialogic IVR Boards
- DSC IVR Software
- Multiple Phone Programs
- Development Wizard
- Text To Speech Integration
- Touch Phone Navigation
- Information Service
- Call Recording
- Message Forwarding
- Dial Out Connectivity
- Outbound Voice Broadcasting Feature
- Music On Hold Upgrade
- LINUX, Unix, Windows IVR Development Kit
- Custom Application Development
"OPEN" IVR Systems
Most IVR systems are built into the phone system or are self contained programs running on a separate system. These IVR programs allow limited access to outside applications.
Our Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR systems can be developed on our local phone system, on a system residing on the same network as the our phone, or even on a system that resides on the Internet.
This interactive voice response program can run on the same server that contains your data and application programs. There are several advantages to using this technique.
IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER interactive voice response system to be played to the caller.
IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR software APIís. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR applications.
For a complete listing of this software library, visit our IVR Software Development Toolkit web page.
IVR System Features
- LINUX, UNIX, and Windows Libraries
- Client/Server Architecture
- DNIS Controlled
- Multiple Phone Scripts
- Play Message and Prompt
- Touch Phone Key Input
- Play Music On Hold
- Call Outside Line and Transfer Call
- Call Outside Line and Prompt for Input
- Connect Caller to Outside party
- Record Caller Message and Store
- User Navigation and Selection
- Voice Mail Features
- Route Caller to Selected IVR Agent Groups
- C or C++ library
- IVR EZTRAN Flow Control
- Database Access and Update
- Text To Speech Software (TTS)
- Mix Messages and Text
- Response Logging and Reports
IVR System Information
Contact Database to learn more about our IVR Interactive Voice Response Systems.