phone tree messaging
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phone tree messaging services

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phone tree services

Phone Tree Messaging Services

phone tree reminder service Database Systems Corp. (DSC) is a leading provider of computer telephony products and services including Message Dialer phone systems.

To quickly broadcast your reminders and alerts, DSC offers a comprehensive phone service. Pre-recorded messages can be played to either answering machines or to individuals informing them of upcoming conventions, community events, doctor or dentist appointments, warranty repair notification, civil alerts, medication alarms or marketing promotions. Different messages can be played to an answering machine versus an individual. Simple to complex scripts can be developed for touchphone response. Calls can be directed to operators that are standing by or can be transferred to outside third parties.

Personalized information from your custom database (such as name, appointment date and time) can be included in emergency phone tree messages and reminders. In some campaigns, you may only want to leave a message if an answering machine is detected. In other campaigns, different messages can be played based upon contact with an answering machine or a person and based upon the time of day. An individual could be given a message with selection options using our interactive touchphone response system. Calls can be routed to a remote company representative or to a group of service agents. Multiple message campaigns can be performed at the same time, each with its own set of business rules. Our phone tree system can conform to your specific requirements.

Phone Tree Message Broadcasting Service

Our automated phone tree messaging service is more than just a simple voice message broadcasting service. We provide the following features that are not available with most call service providers:

  • Online Account Management
  • Upload Your Own Phone Numbers
  • Create and Upload Your Own Phone Messages
  • Play different message to individuals or answering machines
  • Initiate Broadcast Online
  • Initiate Phone Messaging By Phone
  • Complex Phone Scripts with "Press Through"
  • Interactive Voice Response Scripts
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Remote database access with XML Pull
  • Automatic FTC Opt Out Compliance
  • Timeout features and call control options
  • Do Not Call checks for bulk message blast campaigns
  • Single Message Broadcast using XML Push
  • Email notification of call results or voicemail
  • Touchphone response control for both parties
  • Bulk message blast with low flat rates
  • Professional voice over talent for on hold message voice overs
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....
Call today to learn more about our phone tree messaging service that is affordable to virtually any business or organization that requires professional 24 hour phone message delivery services.

AT&T Wireless (NYSE: AWE) is a leading provider of advanced wireless voice and data services for consumers and businesses. Operating one of the largest digital wireless networks in North America and the fastest nationwide wireless data network in the United States, AT&T Wireless provides its customers with high-quality mobile wireless communications service in the U.S. and internationally.

AT&T WNCC uses our voice broadcasting center to notify its employees whenever a network outage occurs such as its routers and general cellular infrastructure. AT&T Wireless personnel receive up to three different notifications during any given failure. These notices are triggered by a unit failure and may also include interim updates as well as a notice when the unit returns to service. AT&T personnel create dynamic messages which are converted to a voice message using our text to speech program. The message identifies the specific region where the unit outage occurred along with a list of who to call.

XML Automatic Phone Tree Messaging

Our phone tree message broadcasting system fully supports XML Messaging client/server applications. Application servers can now send XML protocol messages to our call processing center to automatically dial numbers and play recorded messages. Text messages can be transmitted and converted to a voice message using our text to speech application software. Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability. Text messaging services are also provided by DSC using XML messaging including the delivery of text messaging reminders. For answering service clients, our inbound phone service applications can request information from your website or server using an XML Pull protocol.

Complete Systems

DSC now offers an affordable and expandable Voice Broadcasting analog phone system that is ideally suited for emergency phone tree calls. This 4 line VB system includes our VB Wizard software or comes optionally with our comprehensive phone tree software development toolkit. You can program your own system or we can provide you with a custom VB application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides phone tree VB software including our VB wizard development tool for creating Voice Broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

Phone Tree Software Features

  • Campaign Development and Design
  • IVR Phone Application Implementation
  • Phone Service Hosting
  • Custom Phone Reporting
  • Call Messaging Service Software
  • Automated Phone Services and Systems
  • Voice Broadcasting Services
  • Phone Messaging Services
  • IVR Programming with Database Integration
  • Text To Speech Software Applications
  • Professional Voice Recordings
  • Quality Transcription Services
  • Maintenance Phone Services

Professional Voice Prompts

phone tree outsourcing services To achieve the maximum results from your phone tree reminder service and voice broadcasting phone programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Phone Tree Calling Service

  • Emergency Notification
  • Credit Collections
  • Mortgage Marketing
  • Charitable Contributions
  • Payroll Services
  • Claims Reporting
  • Account Status
  • Locator Services
  • Customer Surveys & Loyalty Programs
  • Market Research
  • Shipment Tracking
  • Employee Testing/Studies
  • Satisfaction Surveys
  • Voice Mail and Call Back Systems
  • Product Ordering and Fulfillment
  • Inventory Services
  • Invoice Payment
  • Lead Generation
  • Message and Recording Service
  • Sweepstakes and Contests
  • Fund Raising Projects
  • Political Advertising
  • Appointment Reminder Service
  • Severe Weather Warnings

Contact Database to learn more about our phone tree call reminder services.