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Phone Answering Services
Since 1978, Database Systems Corp. (DSC) has been providing state-of-the art technology in the computer industry. DSC offers complete inbound call center and outbound automated phone services including ACD service.
Our inbound phone answering service processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.
As designers of phone answering systems and software, DSC is uniquely positioned to manage your 800 call answering service campaigns saving your organization both time and money.
From external database access to web integration including XML messaging, DSC can provide very custom telephone applications. Plus you will find our service to be quite affordable.
Contact Database today to learn more about our automatic phone answering services and systems.
Client Profile - Honda Corporation
Honda began as a small motorcycle manufacturer and is now a business that sells nearly 11 million products worldwide, including automobiles, motorcycles and power products. We have seen record-setting sales in the last three years, but still manage to retain the qualities of a small company. Qualities that we believe in. Unlike other global businesses that see size as the key to survival, Honda embraces the ideal that even as Honda operations expand around the globe, we want to maintain the qualities of a small company that is close to its customers.
The ability to produce a worthwhile product with the speed, flexibility and efficiency of a small company and the essential elements of a large company — global reach and technological strength — is what drives us into the future and will continue to help us strategize our global efforts.
Honda Corporation uses our automatic phone answering and hosted IVR services to process inbound calls from employees who are unable to report to work. A full script allows the employees to describe why they are unable to work and reports are provided to management in a timely fashion.
Affordable Phone Answering Services
Our IVR phone service is more than just a simple phone answering service. We provide the following features that are not available with most 800 service providers:
- Your Own 800 Number
- Calls Answered By Our Phone Systems
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Call Routing
- Complex Outside Phone Dialing Rules
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Phone Answering Systems
DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
What We Provide
- Phone Answering Services and Systems
- Voice Broadcasting Services
- IVR Phone Answering Services
- Inbound Call Center Services
- Campaign Development and Design
- IVR Phone Application Implementation
- 800 Answering Services
- Custom Phone Reporting
- Automated Telephone Answering Service
- Call Answering Service Software
- 800 Service with Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance Phone Services
Professional Voice prompts
To achieve the maximum results from our phone answering service campaign, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
Phone Answering Service Information
Contact Database to learn more about our hosted IVR phone answering services and systems.