IVR Applications and Technical Library ACD Systems and Call Center Services - IVR Answering Services and Voice Broadcasting


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Skills Based Call Routing
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ACD Systems (Automatic Call Distribution)

acd system and auto call distribution system route calls

This section of our technical library presents information and documentation relating to ACD software and products. Automatic call distribution systems are the heart of inbound call centers. ACD programs are call routing utilities for incoming calls and can be even used to route calls originated by our predictive dialer to the next available agent. Our phone systems come with a complete automatic call distribution system for call routing.

Database Systems Corp. supports two different phone series - the WIZARD analog phone system and the PACER digital phone. Our ACD system and automatic call distributor can route calls based on the dialed phone number (DNIS) and the time of day. Additionally, the IVR system can intelligently route calls using complex conditional logic. The PACER conforms to way you do business.

ACD Automatic Call Distribution

What is Interactive Voice Response (IVR) and Voice Broadcasting (VB) and how can it be applied to different ivr applications? Visit our Call Center Outsourcing web page to learn more about these products and services.

Contact DSC today. to learn more about our IVR services and IVR application development software.