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Call Center Outsourcing
Call Answering Services
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Late Payment Reminder
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Automated 800 Answering Services
Database Systems Corp. (DSC) offers complete inbound call center automated phone answering services. Our inbound call center processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.
Organizations looking to reduce costs and to improve customer service can now contract their inbound 800 phone answering services and outbound voice messaging programs at our automated call center facility.
As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your hosted IVR answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace.
From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.
Contact Database for a FREE analysis and quote and to learn more about our 800 number answering services.
800 Answering Services
Our automated 800 number service is more than just an answering service. We provide the following features that are not available with most 800 service providers:
Call today to learn more about this full featured ivr outsourcing service that is affordable to virtually any business or organization that requires professional 24 hour answering services.
- Automated 800 Answering Sservice
- Your Own 800 Number
- IVR Hosting Services
- Calls Answered By Our Phone Systems
- Optional Professional Voice Prompts
- Unlimited Menu Selection By Caller
- Simple To Complex Caller Routing
- Complex Outside Phone Dialing Rules
- 750 Minutes Of Call Time Included
- Database Access and Update
- Website and Server Data Access
- Text To Speech Data Conversion
- Call Recording and Messaging Service
- Online Reporting with Realtime Update
- Much More....
Since June 2003, the New Jersey Motor Vehicle Commission (MVC) has undergone real change, providing an enhanced level of security and customer service at every facility in which New Jersey motorists transact business with the organization.
MVC now issues the nation’s most secure driver license. New Jersey’s Digital Driver License (DDL) has 22 embedded security features. By June 2004, each of MVC’s 45 license-issuing agencies will have DDL technology.
These reforms, while important for a variety of safety and customer service-related reasons, are only the beginning of what’s to come for New Jersey motorists.
At MVC, we have helped registration applicants learn what information is necessary when applying for vehicle and drivers licenses.
Because of the complex rules enacted by the state, applicants have been provided an 800 number to call to obtain information necessary for their applications. This service is provided at the Database Systems Corp. call center 24 hours a day, seven days a week.
XML Automatic Phone Messaging
Our 800 answering service and message broadcasting system fully supports XML Messaging client/server applications.
Application servers can now send XML protocol messages to our call processing center to automatically dial numbers and play recorded messages.
Text messages can be transmitted and converted to a voice message using our text to speech application software.
Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.
For answering service clients, our inbound phone service applications can request information from your website or server using an XML Pull protocol.
Phone Answering Systems
DSC offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit.
You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.
What We Provide
- 800 Answering Service with 800 Phone Service
- Voice Broadcasting Services
- Phone Answering Services
- Inbound Call Center Services
- Campaign Development and Design
- IVR Phone Application Implementation
- Phone Service Hosting
- Custom Phone Reporting
- Call Answering Service Software
- 800 Service with Database Integration
- Text To Speech Software Applications
- Professional Voice Recordings
- Quality Transcription Services
- Maintenance Phone Services
Professional Voice Recording
To achieve the maximum results from your inbound call center answering service and voice broadcasting phone programs, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our Voiceover Talent and Voiceovers web page.
These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced
in minimal time at a professional recording studio.
800 Answering Service and Phone Messaging Applications
- Customer Surveys & Loyalty Programs
- Market Research
- Payroll Services
- 800 Service Voice Mail
- Claims Reporting
- Account Status
- Locator Services
- IVR Outsourcing Services
- Shipment Tracking
- Employee Testing/Studies
- Emergency Notification
- Credit Collections
- Mortgage Marketing
- Charitable Contributions
- Invoice Payment
- Lead Generation
- Satisfaction Surveys
- Voice Mail and Call Back Systems
- Product Ordering and Fulfillment
- Inventory Services
- Message and Recording Service
- Sweepstakes and Contests
- Calling Card Services
- Fund Raising Projects
- Political Advertising
- Appointment Reminders
- Severe Weather Warnings
Contact Database to learn more about our 800 answering services and message phone services.