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IVR and VB User Guide
Hosted IVR Services
Since 1978, Database Systems Corp. (DSC) has been providing computer technology products and services. DSC has developed computer telephony products including an award winning IVR phone system.
DSC also provides hosted IVR services at our call center facilities. Organizations looking for ivr hosting services and call center answering services can outsource their IVR projects at our affordable call centers.
DSC is uniquely positioned to manage your hosted IVR programs saving your company both time and money.
Our professsional staff of IVR programmers have years of experience developing unique and innovative phone solutions.
Because our call center products are developed in-house, we can deliver these comprehensive call answering services quickly - providing you with a competitive advantage in the marketplace.
Plus you will find our inbound and outbound telemarketing outsourcing services to be quite affordable.
Contact Database today to learn more about our hosted IVR services and phone systems.
IVR services - TRY before you Buy
And now DSC offers you a "Try before you Buy" option. Let us create and manage your IVR phone campaigns and you can acquire your own IVR phone system from us with these applications already developed and tested.
These interactive voice response systems are competitively priced as are our toll free services.
Online IVR Hosting Service Center
Database offers its clients both inbound call answering services and outbound voice message broadcasting services with the ability to manage their own campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.
Voice broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the IVR Outsourcing link.
Here's What We Provide
- Hosted IVR Service
- Cost Effective IVR programs
- Inbound IVR Outsourcing
- Voice Broadcasting projects
- Campaign Development and Design
- Online IVR Client Service Center
- 800 Phone Answering Service
- Toll Free Outsourcing and Hosting
- Custom Reporting
- Text To Speech Software Converter
- IVR Software and Database Integration
- Professional Voice Recordings
- Quality Transcription Services
According to the May 2001 study "Contact Center Self-Service Costs,"
the costs to handle a transaction at a traditional call center are
$5.00 for a live agent by e-mail,
$5.50 for a live agent by phone,
$7.00 for a live agent by chat.
Compared to the much lower costs with an automated system of
$0.24 for a customer using web self-service,
$0.45 for IVR services transaction.
||- Gartner Group
Professional Voice Prompts
To achieve the maximum results from our hosted IVR service, consider using our professional voice recording services.
We have contracted with several professional voice talents that you can sample by visiting our IVR Voice Prompts web page.
These services can be provided to you at affordable prices and put a finishing touch on your call campaign. The voice recordings are produced
in minimal time at a professional recording studio.
Learn More About Our Hosted IVR Services
Contact Database to learn more about our IVR outsourcing services.