EasyIVR Tech Library
Telephone Answering Services
This section of our technical library presents information and documentation relating to answering service systems and phone answering services. At Database Systems Corp. (DSC), we offer complete inbound call center and outbound automated phone services. Our inbound call center processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.
Organizations looking to reduce costs and to improve customer service can now contract their inbound 800 answering service and outbound voice messaging programs at our automated call center facility.
As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace.
From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.
Work-From-Home: Answering Service Businesses
Your Home Office
Setting up the business in your own
home is a matter of knowing how much business you intend to do. If your goal is
to generate some extra cash in addition to other work you do, you will only want
a few clients and a few phones. Select a room in your house for you to answer
these phones. The room should be comfortable, adequate in size and able to
support several phones. You may want to use an area in which you can arrange a
long table to be set up with the phones arranged on top, the wires
If you take on a switchboard, you may
still be able to work out of your home. The switchboard will require space and a
floor strong enough to support its weight. Your phone company representative can
indicate the structural strength necessary to accommodate a switchboard in your
If you anticipate having a vast number
of clients, or your residential area will not accommodate the phone lines you
need, you may wish to seek out a commercial space to rent. Generally, 350–400
feet should be sufficient space to get started. Current national office vacancy
rates are running around 15–17%, so there should be good deals on rent out
there for you. The appearance of the building is not very important since you
are a phone business—your clients will call, not visit!
In addition to the room for the phones
or switchboard, you will want to have some workspace. Many telephone answering
services also contract for other jobs to keep busy while the phones are quiet.
Services like envelope stuffing, typing, order filling, addressing envelopes
or bookkeeping can all be done while operating the phone lines. Maximize your
time wisely! Brightly colored walls, proper lighting, carpeting and cheery
prints for the walls can make the working atmosphere one in which you (and any
employees you might hire) will prosper. Employees will be necessary if you are
trying to operate your phone service for lengthy hours. A 24–hour service will
require at least three to four employees.
Other employees will be helpful in
giving you a break from the phones. In addition, you can use “down time” to
your advantage by making calls to obtain more clients. It is hard to call on
people if you are at the phone for twelve hours each day.