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Telephone Answering Services

acd system and auto call distribution system route calls This section of our technical library presents information and documentation relating to answering service systems and phone answering services. At Database Systems Corp. (DSC), we offer complete inbound call center and outbound automated phone services. Our inbound call center processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.

Organizations looking to reduce costs and to improve customer service can now contract their inbound 800 answering service and outbound voice messaging programs at our automated call center facility. As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.

Work-From-Home: Answering Service Businesses

The Art of Networking

To be successful in your business you must develop a network of contacts. These are people you know who can provide you with a favorable introduction to potential clients. The more people in your network, the better the prospects for success. With an increasing number of contacts come numerous opportunities to offer your services to people who may well be interested in contracting for them. 

Network constantly until it becomes a routine part of your business. Every person you come across with has the potential to be helpful to your business in some way. Most people are complimented by your faith in them as a contact person since it emphasizes the influence they can provide. Networking is a reciprocal process. If you are seeking someone’s help to obtain a lead, you must also be prepared to assist your contact in the same way.

Use your business card to introduce yourself where possible, perhaps at a social setting or at local meetings. Appear as a volunteer booth attendant with your company T-shirt or hat. Another inexpensive advertising gimmick is to donate a prize of, say a month's free answering service for the community charity auction or drawing. Join organizations! Kiwanis and Rotary meet every week, with new members (and prospects) coming in all the time. Chamber of Commerce meetings also hold some potential to meet other business owners in the area. These are the people you want to meet since an answering service business may be important to them. 

Do not be afraid to talk about what you do. When meeting someone new, the conversation inevitably turns to the type of business you are in, so describe it with the enthusiasm you have for it. You do not need a resume. Your card and your voice are more valu­able in networking. 

Your immediate and extended family is the best initial source of networking you can have. Get in touch with your local relatives, explain what you are doing and see if they can provide leads for you. Past business associates, college friends, church members and other individuals in organizations to which you already belong can be great sources for prospective clients. 

If you play golf or tennis, talk to your partners. Consider the people you see regularly— post office, hair salon, cleaners, gas station— all of the normal daily activities encompass some form of business that could use your service.

Once you have made a network of contacts, stay in touch with them. A birthday card, a newspaper article of interest, and a note about a promotion–all of these are ways to communicate with your network people when you are not asking for names. You are creating the opportunity, however, for future business.