IVR Technology Company

This section of our technical library presents information and documentation relating to IVR Development and custom IVR software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. The PACER and WIZARD IVR System is just one of many DSC call center phone system features..

What Is IVR?. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.

Contact DSC today. to learn more about our IVR services and IVR application development software.

What is Text-to-Speech?

A Text-To-Speech (TTS) synthesizer is a computer based system that should be able to read aloud any text entered in a computer. This definition still needs to be refined somewhat. In the context of TTS synthesis, it is impossible to record and store all the words of the language. It is thus more suitable to define Text-To-Speech as the automatic production of speech, through a grapheme-to-phoneme transcription of the sentences to utter.

A TTS synthesizer is the result of a particular and original imitation of the human reading ability. Important developments in speech synthesis and natural language processing techniques in recent years, mostly due to the emergence of new technologies, help us offer this evolving technology to improve your bottom line.

Benefits

TTS software enhances your business services by:

• Supporting complete 800 number inbound service
• Extending hours of operation (24/7)
• Automating routine tasks, thereby freeing agents to concentrate on more complex service requests
• Speeding response times for callers
• Expanding call capacity faster and at a lower cost
• Providing multilingual support
• Reducing agent turnover and its attendant costs