IVR Outsourcing
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IVR Outsourcing

IVR Outsourcing

IVR services Database Systems Corp. (DSC) is a leading provider of IVR outsourcing services. With technology developed by our company, we are ideally positioned to provide comprehensive and affordable call answering services to any size organization. Our ivr outsourcing service processes incoming calls using our "Smart" interactive voice response (IVR) software that answers calls without an operator.

Our experienced staff can deliver comprehensive service quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, we can develop a custom application that fits your organization in a short period of time.

Contact Database to learn more about our automated call center and message broadcast services.

IVR Outsourcing Features

DSC provides the following features and benefits at our interactive voice response call center:

  • Your Own 800 Number
  • Optional Professional Voice Prompts
  • Unlimited Menu Selection By Caller
  • Simple To Complex Caller Routing
  • Complex Outside Phone Dialing Rules
  • 750 Minutes Of Call Time Included
  • Database Access and Update
  • Website and Server Data Access
  • Text To Speech Data Conversion
  • Call Recording and Messaging Service
  • Online Reporting with Realtime Update
  • Much More....

Customer Profile - Medtronic

Medtronic is the world leader in medical technology providing lifelong solutions for people with chronic disease. Medtronic offers products, therapies and services that enhance or extend the lives of millions of people. Each year, 5 million patients benefit from Medtronic's technology which is used to treat conditions such as diabetes, heart disease, neurological disorders, and vascular illnesses.

Medtronic selected Database Systems Corp. to provide ivr outsourcing and automatic call answering services. Medtronic employees call an 800 number hosted at our call center. Callers enter an employee identification number on the phone keypad and listen to the current week's medical process or procedure. The employee then answers several questions to ensure that the training and information is properly understood. All of this procedure is performed automatically over the phone using touch phone key responses.

Phone Systems

DSC now offers an affordable and expandable IVR answering system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

The following are articles relating to automatic phone answering services and systems

IVR Outsourcing

IVR Wizard Software Speeds Phone Application Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR Solutions let you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from Windows IVR, Linux IVR or Unix operating environments.

Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix, Linux or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.