Sitemap - Call Center Services

This section of our technical library presents information and documentation relating to Call Center Technology including software and products. Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments. The following are articles and information relating to call centers.

• What Is A Call Center?
• Definition of a Virtual Call Center
• Call Center Outsourcing - Financial Implications
• Call Center Outsourcing To Latin America
• Balance benefits, risks before outsourcing your call center to offshore provider
• U.S. Holds Contact-Center Outsourcing Lead - Barely
• Riding the Outsourcing Wave
• Call Center Outsourcing Anchors BPO Successes
• Outsourced call centers: Is money the only motivator?
• Contact Center Best Practices
• Distributed Call Centers: New Technology, New Approach
• Outsourcing of Customer Service and Call Centers, what's the buzz?
• 5 Simple Steps to Improve And Align Your Service Culture
• 8 Tips for the Perfect Outbound Telemarketing Script
• Top 4 Workforce Cell Phone Etiquette Tips
• Top 4 Trends for 2004: Are You In Sync?
• Get Rid of “Dead Air”
• Top Five Ways Technology Can Turn Friend to Foe
• Top 10 Reasons for a Balanced Customer Care Solution
• Do You Know the 4 Most Avoidable Technology Issues in Your Center?
• Five Prerequisites of a Profit Center
• Outstanding Leaders Drive Top Performing Centers
• 5 Key Principles of Proving Value for Service and Support Centers
• 4 Ways to Monitor the Pulse of Performance
• Datamonitor Projects Drastic Decline in U.S. Call Center Operations
• Traditional IT Call Center Outsourcers Challenged by Alliances and Self-Service Strategies
• R.I.P. - The American Call Center?
• Defining External Call Center Performance Metrics
• Red Cross National disaster call center opens in Denver
• Bringing Intelligence to the Call Center
• Why Offshoring Transparency Matters

IVR Wizard Software Speeds IVR Development

Interactive Voice Response System

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.