This section of our technical library presents information and documentation relating to call center technology including software and products.
Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems.
These products have been developed to run on a wide variety of telecom computer systems and environments.
The following are articles and information relating to call centers.
Call Center Categories