Call Answering Services

At Database Systems Corp. (DSC), we offer complete inbound call center and outbound automated phone services. Our inbound call center processes phone calls using our interactive voice response (IVR) system that answers calls without an operator.

Organizations looking to reduce costs and to improve customer service can now contract their inbound 800 answering service and outbound voice messaging programs at our automated call center facility. As designers of call answering systems and phone answering service software, DSC is uniquely positioned to manage your call answering service and 800 number service campaigns saving your organization both time and money. Because our phone answering service software was created in-house, we can deliver comprehensive 800 number outsourcing quickly -- providing you with a competitive advantage in the marketplace. From external database access to web integration including XML messaging, DSC can provide very custom phone applications. Plus you will find our 800 phone service to be quite affordable.

Phone Answering Services

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Complete Answering Service Systems

IVR Phone System

DSC now offers an affordable and expandable IVR analog phone system. This 4 line IVR system includes our IVR Wizard software or comes optionally with our comprehensive IVR software development toolkit. You can program your own system or we can provide you with a custom IVR application. These applications can be easily ported to our digital T1 IVR system (PACER) when your call volume requires a larger system.

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. This wizard guides you through each step when defining your IVR applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks. Phone surveys can be put together in a logical and simple fashion.

What We Provide

IVR Management Reports

• Automated Phone Services and Systems
• 800 Answering Service with 800 Phone Service
• Voice Broadcasting Services
• Phone Answering Services
• Inbound Call Center Services
• Campaign Development and Design
• IVR Phone Application Implementation
• Phone Service Hosting
• Custom Phone Reporting
• Automated Telephone Answering Service
• Call Answering Service Software
• 800 Service with Database Integration
• Text To Speech Software Applications
• Professional Voice Recordings
• Quality Transcription Services
• Maintenance Phone Services