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IVR Applications and Best Practices
This section of our technical library presents information and documentation relating to our IVR Technology Company and Interactive Voice Response software and products.
Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension.
This IVR system enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.
This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent.
And the IVR system could fulfill the caller’s request without a transfer.
Our IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
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IVR Software Wizard Speeds Phone Application Development
Database Systems Corp. provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR Solution
lets you increase ivr developer productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.
Data collected by our ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix, Linux or Web applications through our phone software.
Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
IVR Applications
Interactive Voice Response systems can reduce customer service costs and enhance a call center by:
- Automating routine tasks thereby freeing agents to
concentrate on more complex service requests
- Speeding response times to callers
- Complete 800# and Toll free inbound service
- Extending hours of operation (24 by 7)
- Expanding call capacity faster and at a lower cost
- Providing multi-lingual support
- Reducing the cost of call center agent turnover
Such benefits can show an immediate return on investment and make any call center more profitable.
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